Zainab Naveed

I gained employment in another warehouse environment as I find it interesting how the operations work to deliver and get customers their parcels on time.

Some of the skills and tasks I have gained in those job so far are:

• Inspecting incoming and outgoing shipments to verify accuracy and prevent errors.
• Repairing faults, reassembling products and completing additional tests.
• Generating and submitting detailed reports to regulatory agencies and company leadership to help drive enhancements.

• Being a sales assistant, we are expected to deliver luxury services to customers and meets their needs
• We must replenish stock on shop floor and ensure the layout is exceptional
• Have a great understanding on product knowledge to inform customers
• Helped customers locate products and checked store system for merchandise at other sites
• Supported loss prevention goals by monitoring shopper behavior
• Input credit and debit card payments in POS system to complete purchases
• Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.

• Warehouse operative experience where I worked in packing and sortation in misguided, a well-known online clothing brand
• The work we did was based on UPH (units per hour) where we had to make sure we are working to a target
• You must work quickly, and efficiently as other departments rely on the work you do
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

• Working in DHL enabled me to see how they work in the warehouse and how the work in the office is heavily impacted on the estimated delivery time for customers
• We were expected to have a basic level of understanding on how to use spreadsheets and accurately filter through confidential information
• Built an amazing rapport with other colleagues as the work was deadline based
• Corresponded with clients through email and telephone

• I have retail experience for a concession called Kurt Geiger in Debenhams Trafford Centre
• I have gained a lot of work skills working with a reputable company
• I recommended merchandise to customers based on their preferences and their needs; responded to customer's questions and requests in an efficient manner; engaged with customers in a sincere, friendly and respectful manner; maintained knowledge of current sales promotions, polices regarding payment methods, exchanges and security practices; contacted other store locations to determine merchandise availability; stocked shelves and supplies and organised displays; completed all cleaning, stocking and organising tasks in assigned sales area
• Assisted customers with prompt and polite support in-person and via telephone
• Coached new sales staff on store policies and strategies for increasing revenue.

• I have completed a successful week of work experience in an optician where I was working with well-trained opticians
• It has allowed me to gain an insight into the role an optometrist plays and the work they carry out daily
• Answered central telephone system and directed calls accordingly
• Confirmed appointments, communicated with clients, and updated client records
• Corresponded with clients through email, telephone, or postal mail
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.