SAMED MOHAMMED

PROCESS GUIDE

I perform initial site assessment to ensure work environments meet all safety standards and policies before associates commence work. I do this by paying detailed attention to all activities performed in my work area. This is to harness safe working conditions by identifying safety opportunities within my

Management;

• Managed about 20 associates per day.
• I also ensure excellent workflow by allocating work proportionately to associates in a conscious effort to meet targets.
• A critical duty I perform is supporting associates with materials and assistance needed to get work done on time.
• I liaison with operations management, providing them with risk analysis report for further improvements.
• Lastly, I encourage associates to keep their workstations clean according to health standards, providing clarity on its importance.

• Picking and packaging groceries into destinations.
• Performed general housekeeping and cleaning tasks.
• Cleaned and maintained warehouse in compliance with OSHAsafety standards
• Sorted materials on warehouse racks and shelves.
• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.

• Handled phone, email and social media enquiries with consistent customer service.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Applied conflict management to stressed and concerned customers.
• Adhered strictly to policies and procedures for continued company compliance.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Obtained feedback from customers to improve service experience.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Completed duties to deliver on targets with accuracy and efficiency.
• Generated Key Performance Indicator reporting to drive better performance.