TEMIDAYO OLAYEMI OLUSOLA
Bolton,LAN
Summary
Accomplished professional with extensive expertise in customer service operations, issue resolution, and complaint management. Demonstrates proficiency in data entry, documentation accuracy, and regulatory compliance, ensuring seamless service recovery and process implementation. Adept at cross-functional liaison and team collaboration to enhance operational efficiency and service delivery standards. Skilled in conflict resolution, emotional intelligence, and adaptability within high-pressure environments. Committed to maintaining health & safety compliance while driving innovation and creativity in organisational processes. Career goals include advancing leadership roles to further optimise customer satisfaction and operational excellence.
Overview
13
13
years of professional experience
Work history
Warehouse Operative
Ulster Weavers
2023.10 - 2026.06
- Processed and dispatched 120+ outbound orders per shift with a 98% pick-accuracy rate, reducing shipment queries to the customer service team.
- Collaborated with warehouse team to reorganise stock layout, cutting average order-retrieval time by four minutes per order across a high-volume period.
- Responded to dispatch queries from the service department, providing stock-level updates that helped the team resolve 60+ escalations in 6 months.
- Maintained the quality-check station for outgoing products, identifying and quarantining damaged units before they reached retail partners or customers.
- Kept digital records of returns and exchanges, enabling operations team to spot a recurring supplier defect that was escalated and resolved on time.
- Achieved a clean attendance record across 18 months, covering peak seasonal periods including Christmas and Easter, when daily order volumes increased.
- Assisted in onboarding 4 new team members by demonstrating picking procedures & health-and-safety protocols, helping them reach full productivity within their first two weeks.
Front Desk Receptionist
Mayfair Hotels Ile Ife
Ile Ife, Osun-state
2013.03 - 2021.07
- Monitored visitor access meticulously, enhancing security within premises.
- Resolved 50+ customers inquiries daily with a 95% satisfaction rating
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Handled various administrative duties like filing paperwork or updating databases diligently.
- Assisted HR department in conducting interviews by setting up interview schedules and rooms.
- Assisted in keeping track of office supplies, avoiding sudden shortage.
- Facilitated smooth operations for front desk area by handling all administrative tasks.
Education
Higher National Diploma - Mass Communication
The Polytechnic, Ile-Ife
Ile-Ife, Osun, NGNational Diploma - Mass Communication
The Polytechnic, Ile-Ife
Ile-Ife, Osun, NGSkills
- Communication
- Team Management
- Multitasking skills
- Problem-Solving
- Flexibility
- Attention to Detail
- Innovation
- Creativity
- Organisational Skills
- Interpersonal Skills: Skilled at building rapport, fostering trust, and assisting effectively in diverse, high-pressure environments
- Customer Service: Dedicated to delivering exceptional service, resolving issues efficiently, & ensuring satisfaction across multiple daily interactions
- Communication: Proficient in clear verbal and written communication, engaging colleagues, clients, & stakeholders consistently & professionally
- Problem-Solving: Adept at analysing incidents, identifying effective solutions, and maintaining safe and orderly operational environments
- Conflict Resolution: Confident in de-escalating challenging situations while maintaining professionalism, calmness, and positive engagement
- Team Collaboration: Experienced in coordinating with colleagues to improve operational efficiency, workflow, and service delivery standards
- Documentation: Skilled at preparing detailed reports, maintaining precise records, and ensuring compliance with organisational regulations
Timeline
Warehouse Operative
Ulster Weavers
2023.10 - 2026.06
Front Desk Receptionist
Mayfair Hotels Ile Ife
2013.03 - 2021.07
National Diploma - Mass Communication
The Polytechnic, Ile-Ife
Higher National Diploma - Mass Communication
The Polytechnic, Ile-Ife