Zainab Majid
Aberdeen,Aberdeen City
Summary
Friendly and customer-focused professional with experience in retail, customer service, and fast-paced work environments. Skilled at communicating with customers, understanding their needs, and providing helpful solutions. Confident working independently and as part of a team, with strong attention to detail and a positive attitude. Passionate about delivering excellent customer experiences and eager to continue developing knowledge of Apple products and services.
Overview
4
4
years of professional experience
Work history
Customer Service Assistant
Argos
Aberdeen
2022.09 - 2026.04
- Helped customers choose suitable products based on their needs, contributing to positive customer experiences and increased sales.
- Assisted customers with enquiries in a friendly and professional manner.
- Handled cash and card transactions accurately while maintaining excellent customer service.
- Monitored inventory levels and organised stock shelves to maintain an efficient and visually appealing shop floor.
- Worked collaboratively with colleagues to ensure smooth day-to-day store operations.
- Maintained high standards of professionalism during busy periods.
Night Shift Warehouse Worker
Amazon
Aberdeen
2024.06 - 2025.11
- Worked efficiently in a fast-paced warehouse environment while meeting deadlines and performance targets.
- Communicated effectively with supervisors and team members during shift handovers.
- Followed health and safety procedures carefully and completed routine checks when required.
- Maintained organisation and accuracy while working independently during night shifts.
- Demonstrated reliability, punctuality, and strong time management skills.
Care Home Assistant
Barchester Healthcare
Aberdeen, Aberdeen City
2023.02 - 2025.08
- Provided friendly and professional support to residents and visitors.
- Responded quickly and effectively to resident enquiries and concerns.
- Assisted with daily care tasks while maintaining dignity and respect.
- Built strong communication skills through daily interaction with residents, families, and staff.
- Maintained a calm and positive attitude in a busy environment.
- Demonstrated professionalism, reliability, and attention to detail at all times.
Education
Psychology
Aberdeen University
Aberdeen 09/2024 - 05/2026
Scottish Qualifications Certificate -
Portlethen
AberdeenSkills
- Customer service and customer engagement
- Strong verbal communication
- Team collaboration
- Problem-solving
- Time management and organisation
- Cash handling and retail support
- Working in fast-paced environments
- Adaptability and willingness to learn
- Professional and positive attitude
- Reliability and punctuality
Timeline
Night Shift Warehouse Worker
Amazon
2024.06 - 2025.11
Care Home Assistant
Barchester Healthcare
2023.02 - 2025.08
Customer Service Assistant
Argos
2022.09 - 2026.04
Psychology
Aberdeen University
09/2024 - 05/2026
Scottish Qualifications Certificate -
Portlethen