- I volunteer my time teaching young girls to cook and sew
- Travelling and exploring different cultures, broadening my understanding of people, communities and diverse perspectives
- Designing and creating bespoke clothing
Ameria Dixon
East Ham,London
Summary
Results-driven Law with Criminology graduate with 25 years of experience in customer service, problem resolution, and stakeholder engagement within public transport. Strong analytical, communication, and investigative skills developed through rigorous legal studies and hands-on application. Proven capability in managing complex situations and resolving disputes effectively. Seeking to apply legal education and extensive experience in roles across legal, compliance, governance, and risk management sectors.
Overview
27
27
years of professional experience
Work History
Customer Service Assistant
Transport for London (TfL)
01.2007 - Current
- Deliver exceptional customer service within one of London’s busiest transport networks.
- Resolved customer enquiries, complaints, and complex issues to enhance customer satisfaction and loyalty.
- Communicate effectively with passengers, colleagues, management, and external stakeholders.
- Consistently demonstrated professionalism, reliability, and customer-focused service.
- Managed high-pressure situations related to public safety and disruption, ensuring swift conflict resolution and passenger safety.
- Exercise sound judgement and decision-making in fast-paced environments.
- Developed communication and stakeholder management skills to effectively address customer needs and concerns.
- Built extensive experience handling sensitive situations and difficult conversations.
- Ensure compliance with operational procedures, safety regulations, and organisational policies.
- Support incident management and maintain accurate reporting where required.
- Maintained high standards of safety, compliance, and operational performance.
Customer Service Assistant
Connex
01.2000 - 01.2007
- Provided front-line customer support and service delivery.
- Managed customer enquiries, complaints, and service requests to ensure timely resolutions.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Collaborated with teams to implement strategies that enhanced customer satisfaction.
- Maintained accurate information and ensured excellent service standards.
- Built strong foundations in customer relations and problem-solving.
- Developed excellent organisational and communication skills.
- Trained new staff on customer service protocols and company systems, fostering consistency in service delivery.
- Processed customer transactions swiftly and accurately, maintaining confidentiality and adhering to data protection guidelines.
- Assisted with operational administration and record management.
- Earned a reputation for professionalism and reliability.
Education
Bachelor of Laws (Hons) - Law with Criminology
University of East London
City of london01-2026
Access to Nursing - Health Science
Newham College
Newham London01-2006
Skills
- Customer Service Skills
- Product Knowledge
- Customer Communication
- Customer Engagement
- Complaint Handling
- Issue Resolution
- Service Quality Assessment
- Customer Feedback Analysis
- Problem Solving
- Decision Making
- Team Collaboration
- Stakeholder Management
- Client Interaction
- Time Management
- Adaptability
- Service Standards
- Record Keeping
- Process Improvement
- Digital Skills
- Data Management Systems
- Microsoft Office Suite
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Online Research
- Critical Analysis
- Report Writing
- Professional Skills
- Communication
- Online Research
- Data Management Systems
Accomplishments
- First Class Honours Degree in Law with Criminology.
- Over 25 years of professional customer-facing experience.
- Extensive experience operating within highly regulated environments.
- Proven ability to manage challenging situations with professionalism and confidence.
- Strong track record of delivering excellent customer outcomes.
Custom
- Fashion Design
- Reading
- International Travel
- Law and Criminal Justice
- Personal Development
- Cultural Exploration
Interests
Timeline
Customer Service Assistant
Transport for London (TfL)
01.2007 - Current
Customer Service Assistant
Connex
01.2000 - 01.2007
Bachelor of Laws (Hons) - Law with Criminology
University of East London
Access to Nursing - Health Science
Newham College