Zainab Ali
Colchester,UK
Summary
Dedicated professional with extensive expertise in directing pharmacy operations and medication dispensing, complemented by strong leadership abilities and a commitment to patient confidentiality. Proficient in trauma-informed care, self-harm prevention, and mindfulness techniques, with a focus on resilience building and de-escalation practices. Demonstrates exceptional skills in working with multi-disciplinary teams, clinical records management, and risk assessment procedures. Committed to providing compassionate care while maintaining accurate recordkeeping and ensuring patient safety.
Compassionate Mental Health Support Worker committed to promoting positive emotional health and wellbeing. Responds proactively to pressure for reliable, flexible support, adapting to individual requirements. Plans and prioritises well for organised approaches to busy workloads.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Mental Health Support Worker
Cygnet Hospital
Colchester
04.2023 - 02.2026
- Observing patients on continuous and intermittent levels to ensure safety, Engaging with patients in different activities to promote growth and improve quality of life, Providing encouragement through physical and emotional support, Work in PICU, Rehabilitation and LD wards with regards to foster a clean, safe and healthy environment.
Care Assistant
Domiciliary Care Company
Ipswich
04.2022 - 04.2023
- Administering medications, daily chores, moving and handling, personal care, observing and reporting their needs and activities.
Support Worker
Various Residential and Care Homes
Suffolk, UK
04.2022 - 01.2023
- Actively listened to client concerns thus creating a comforting environment.
- Assisted in maintaining a clean environment for improved client health.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Administered medication according to schedule, promoting optimal health outcomes.
HCA/Support Worker
Three valleys Elysium, Springwood lodge Elysium
Bradford
08.2021 - 01.2022
- Assisting in clinical duties by observing, monitoring and recording patients' conditions.
Retail Pharmacist
Pharmiz
Lahore, Punjab
08.2016 - 09.2018
- Supervised dispensation of controlled substances using careful oversight and audit procedures.
Lab Technologist
Chughtai Lab
Lahore, Punjab
08.2015 - 07.2016
- Prepared and validated buffers and in-house reagents, calibrators and controls in advance of laboratory testing and analysis orders.
Internship
Shifa International Hospital
Islamabad, Punjab
01.2015 - 02.2015
- Reviewed the theoretical basics and physical implementations of various departments at the hospital including the Hematology, Molecular Biology, and Blood Bank department.
Internship
CCL Pharmaceuticals (Pvt.) Ltd
Lahore, Punjab
07.2012 - 08.2012
- Participated in continuous improvement in the supply chain, quality assurance, and production departments by generating suggestions, engaging in problem-solving activities to support teamwork.
Internship
Green Plus Pharmacy (Pvt.) Ltd
Lahore, Punjab
02.2012 - 04.2012
- Exceeded learning goals through effective task prioritization and great work ethic.
Education
O'levels -
Lahore Grammar School
Lahore, Punjab 06.2004 - 06.2006
F.Sc. - Pre-Med
Hajvery College for Women
Lahore, Punjab 08.2006 - 08.2008
Pharm.D -
Lahore College of Pharmaceutical Sciences
Lahore, Punjab 08.2008 - 06.2013
M.Phil - Molecular Pathology & Genomics
Forman Christian College and University
Lahore, Punjab 08.2014 - 06.2016
M.Sc. - Pharmaceutical Technology and Medicine Control
University of Bradford
Bradford 02.2021 - 12.2022
Skills
- Adaptation and Learning
- Leadership Abilities
- Directing Pharmacy Operations
- Medication Dispensing
- Self-Harm prevention
- Mindfulness techniques
- Assertiveness training
- Mental illness insight
- Working with multi-disciplinary teams
- Risk assessment procedures
- Empathy and understanding
- Resilience building
- Clinical records management
- Resilience in stressful situations
- Physical restraint training
- Personal care assistance
- Accurate recordkeeping
- Solution-focused therapy
- Record management
- Caring and compassionate
- De-escalation practises
- Data input
- Patient confidentiality
- Trauma-informed care
Certification
- Received a Band 8 in IELTS (UKVI 21-Sep)
- PMVA trained
- Trained in First-Aid and CPR
- Obtained HCA Training Certificate
- Cleared Support Worker Training
- Certificate of Distinction awarded in recognition of commendable performance in M.Phil Molecular Pathology and Genomics (First Position)
- Certificate for Humanity by Fatimid Foundation, Lahore
REFERENCES
Available upon request.
PROJECTS
Pharmaceutical Technology Project: Preparation of Simple Ammonium Chloride Syrup, Clinical Project: Comparison of self-medication with over the counter(OTC) medicines & antibiotics, M.Phil Project: Designing and Optimization of Primers for Detecting Various HCV Genotypes Through Conventional PCR
ACTIVITIES
Participation in SMART VOTE by SMART YOUTH –A National Civic and Human Rights Education Program, Lahore Attended Pharmacy Scientific Symposium & Pharmaceutical Exhibition 2012 held at U.C.P Certificate of Participation for attending Workshop on Scope of Contemporary Pharmacy Practice: “ROLE, RESPONSIBILITIES AND FUNCTION OF HOSPITAL PHARMACISTS” Participation in One Day International Seminar on “Patient Safety and Pharmacovigilance” conducted by DRAP. Attended 1st Joint PAP/RCPath/AMP Conference on Molecular Pathology, Lahore 2014, at Pearl Continental Hotel, Lahore
Timeline
Mental Health Support Worker
Cygnet Hospital
04.2023 - 02.2026
Care Assistant
Domiciliary Care Company
04.2022 - 04.2023
Support Worker
Various Residential and Care Homes
04.2022 - 01.2023
HCA/Support Worker
Three valleys Elysium, Springwood lodge Elysium
08.2021 - 01.2022
M.Sc. - Pharmaceutical Technology and Medicine Control
University of Bradford
02.2021 - 12.2022
Retail Pharmacist
Pharmiz
08.2016 - 09.2018
Lab Technologist
Chughtai Lab
08.2015 - 07.2016
Internship
Shifa International Hospital
01.2015 - 02.2015
M.Phil - Molecular Pathology & Genomics
Forman Christian College and University
08.2014 - 06.2016
Internship
CCL Pharmaceuticals (Pvt.) Ltd
07.2012 - 08.2012
Internship
Green Plus Pharmacy (Pvt.) Ltd
02.2012 - 04.2012
Pharm.D -
Lahore College of Pharmaceutical Sciences
08.2008 - 06.2013
F.Sc. - Pre-Med
Hajvery College for Women
08.2006 - 08.2008
O'levels -
Lahore Grammar School
06.2004 - 06.2006