Zahara Manso

High-performing Sales Advisor at Coach, recognised for exceeding KPIs and driving strong commission results in a luxury retail setting. Confident in building rapport closing deals and delivering high-end customer service. Boosted brand reputation with demonstration of product knowledge. Resolved customer complaints swiftly, maintaining company reputation.

Acquired new members for the Bicester Village programme, consistently met KPIs for conversation and sales rates, and maintained store standards as established by the visual merchandiser. Received positive feedback from customer engagement

Implemented follow-up strategies to nurture leads and convert prospects into loyal customers, enhancing sales pipeline efficiency. Cultivated strong customer relationships through follow-up calls, ensuring satisfaction and repeat business. Completed consistent high-volume outbound calling daily to meet targets.