Zachiarah Abberdine

Customer Assistant
Lidl, Acocks Green, Birmingham | July 2025 to Present

Operated tills and self-checkouts accurately, handling cash, card payments, refunds, returns, and customer reservations while staying calm and efficient during busy periods.

• Promoted Lidl Plus app through customer conversations, achieving 100% personal sign-up success rate.
• Shared new products and promotions with customers to encourage sales.
• Maintained high store standards with stock replenishment and rotation, ensuring organised and presentable shop floor.
• Used PDA handheld devices daily to manage stock checks, inventory control, and product disposals with accuracy and speed.
• Adapted quickly to changing priorities, supporting colleagues wherever needed in a busy, high-volume environment.
• Met high standards during mystery shopper visits, demonstrating strong customer service and attention to detail under pressure.
• Met high standards during mystery shopper visits, demonstrating strong customer service and attention to detail under pressure.

• Crafted high-quality beverages and delivered exceptional service in fast-paced environments across various locations.
• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
• Handled busy morning rush periods by providing quick and efficient service to customers. with accurate, efficient, levelheaded service.
• Quickly mastered product and service offerings, enabling personalised recommendations and enhancing customer satisfaction.
• Excelled in diverse roles, including food handling, customer service, and operational support, showcasing adaptability in fast-paced environments.
• Maintained compliance with health and safety standards, while ensuring an organised and welcoming environment for guests.
• Handled customer disputes with professionalism and tact, maintaining a positive experience for guests.
• Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
• Stayed up-to-date on kitchen policies, menus and ingredients to correctly answer customer queries.
• Synchronized beverage and food orders with kitchen team, improving service speed and ensuring timely delivery.
• Learned and retained detailed recipes for various specialty coffee beverages. for varied specialty coffee beverages and seasonal offerings.

• Consistently achieved 6+ donors per day, surpassing the team average, significantly increasing campaign success.
• Educated potential donors on the impact of their support for vulnerable children, strengthening donor retention and loyalty.
• Identified and implemented strategic locations and times for street fundraising to maximise donor engagement.
• Trained new fundraisers, sharing techniques and experiences to enhance fundraising outcomes.
• Maintained daily reports of interactions and donations, contributing to operational effectiveness.
• Maintained accurate records of donations received, ensuring transparency and accountability.

• Operated warehouse equipment, including pallet pumps, to move stock and place new inventory in designated areas, enhancing workflow.
• Maintained accurate inventory records and tracked stock locations, ensuring proper placement to optimise warehouse operations.
• Met performance targets for order processing and inventory management, contributing to smooth daily operations.
• Collaborated with team members for timely and accurate stock handling, aiding in overall warehouse efficiency.
• Coordinated with other departments to ensure smooth workflow and timely completion of tasks.
• Utilised problem-solving skills to swiftly address and resolve operational issues.
• Monitored environmental conditions, adjusting operations to maintain product quality.
• Participated in safety drills and workshops, enhancing emergency preparedness.
• Utilised excellent mechanical knowledge of machines and tools to improve design, repair and maintenance processes.

• Delivered exceptional customer service in a high-traffic arena setting, ensuring an enjoyable and seamless experience for all guests.
• Handled customer enquiries effectively, ensuring that concerns were addressed promptly, contributing to customer loyalty and growth.
• Provided expert recommendations and substitutions to customers regarding dietary requirements and allergens, ensuring their safety and satisfaction.
• Demonstrated in-depth knowledge of food safety standards (e.g., HACCP, ISO 22000, and FSA regulations). COSHH) and dietary needs, ensuring compliance with regulations and customer well-being.
• Gained extensive training and certifications in health and safety, including food hygiene and dietary restrictions, enhancing service delivery.
• Promoted to Team Leader, ensuring the delivery of excellent service, while fostering a strong work ethic and positive team dynamics.
• Made critical decisions for the team, planning for service challenges and addressing potential issues in advance to maintain service quality.
• Assisted back-of-house staff with cleaning cutlery, plates, and glasses for events, enhancing operational readiness and service flow.
• Met schedule using excellent planning and coordination skills.
• Promoted safe working environment by implementing regulatory standards and guidelines, ensuring compliance and employee safety.