ZABIH HASHIMI
Birmingham
Summary
Dedicated professional with expertise in customer service and support, warehouse operations, and order fulfilment. Proficient in health and safety compliance, cash handling, and route planning. Demonstrates strong time management skills and quality inspection capabilities. Multilingual with proficiency in English, Persian/Farsi, Urdu, and Uzbeki. Committed to enhancing operational efficiency and seeking opportunities to leverage skills in a dynamic environment.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work history
Self-Employed Private Hire Driver
Uber
2021.12 - 2026.08
- Delivered safe, reliable transport for passengers, achieving consistently high customer satisfaction ratings.
- Planned efficient routes to minimise journey times, ensuring punctual, dependable service.
- Coordinated schedule and workload independently, demonstrating strong self-motivation and effective time management.
- Manage own schedule and workload independently, demonstrating strong self-motivation and time management.
Customer Service Assistant
Shell Petrol Station
2019.08 - 2020.04
- Delivered friendly, efficient customer service in a fast-paced retail environment, contributing to customer satisfaction and repeat business.
- Operated tills accurately, managing cash and card payments while authorising fuel transactions to ensure seamless customer transactions.
- Replenished stock and maintained high standards of store presentation to enhance customer experience and support sales objectives.
Trading Assistant
Sainsbury's
2018.10 - 2019.01
- Replenished stock on shop floor and supported merchandising efforts, ensuring availability of products to meet daily sales targets.
- Assisted customers with queries and product location, enhancing shopping experience through effective service.
- Assisted in the development of innovative trading algorithms to optimise execution speed and price realisation.
- Oversaw reconciliation procedures after closing positions ensuring accuracy in accounting records.
- Handled multiple projects simultaneously demonstrating exceptional multitasking prowess.
Customer Service Assistant
JAQKS
2018.05 - 2018.07
- Processed customer payments, ensuring accuracy and efficiency in transactions.
- Collaborated with team to uphold hygiene and presentation standards, enhancing customer experience.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Improved customer relations by managing customer complaints effectively.
Quality Inspector
Jaguar Land Rover
2017.10 - 2017.12
- Conducted comprehensive quality inspections on vehicles, identifying and documenting defects to ensure safety and compliance.
- Maintained rigorous attention to detail, ensuring adherence to manufacturing quality standards and contributing to overall product reliability.
- Maintained updated knowledge of industry regulations to ensure full compliance at all times.
- Conducted regular audits of equipment and tools, reducing downtime due to malfunctions or breakdowns.
- Provided detailed reports after every inspection, supporting informed decision making.
Warehouse and Machine Operator
Various
2015.01 - 2017.01
- Operated warehouse machinery safely, facilitating efficient loading and unloading.
- Picked and packed orders accurately, ensuring on-time dispatch.
- Consistently followed health and safety procedures in a busy warehouse environment, promoting a safe workplace.
Education
BTEC Extended Diploma - Travel and Tourism, Level 3
South and City College Birmingham
Birmingham 2018.01 - 2020.01
GCSEs - Mathematics (C), Persian (A), English (D)
Skills
- Route optimisation
- Customer service and support
- Cash handling
- Time management
- Health and safety compliance
- Order fulfilment
- Warehouse operations
- Quality inspection
- Language proficiency: English, Persian/Farsi, Urdu, Uzbek
INTERESTS
Gym and fitness, football, and spending time with family., References available upon request.
Timeline
Self-Employed Private Hire Driver
Uber
2021.12 - 2026.08
Customer Service Assistant
Shell Petrol Station
2019.08 - 2020.04
Trading Assistant
Sainsbury's
2018.10 - 2019.01
Customer Service Assistant
JAQKS
2018.05 - 2018.07
BTEC Extended Diploma - Travel and Tourism, Level 3
South and City College Birmingham
2018.01 - 2020.01
Quality Inspector
Jaguar Land Rover
2017.10 - 2017.12
Warehouse and Machine Operator
Various
2015.01 - 2017.01