Yusra vani
London,Select
Summary
Skilled professional with focus on hospitality and customer service in high-pressure environments. Bringing forth ability to enhance customer satisfaction and boost revenue through exceptional service skills. Unique expertise includes mixology knowledge, ability to handle multiple orders, and maintain positive, friendly disposition even in stressful situations.
Overview
2
2
years of professional experience
6067
6067
years of post-secondary education
Work History
Bartender waiter
215 Bar
Bexleyheath, Bexley
01.2024 - 05.2025
- Adapted swiftly to new cocktail recipes, enhancing menu variety.
- Utilised POS systems efficiently to process orders quickly.
- Managed end-of-night closing duties for a seamless handover to morning staff.
- Increased upselling success rate by learning about various drink profiles and preferences.
Restaurant hostess
Le Pain Quotidian
01.2023 - 03.2024
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Greeted guests and escorted to tables, minimising wait times.
- Ensured smooth operation of front house duties for efficient service.
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
Customer retail assistant
UNIQLO
London
11.2022 - 02.2023
- Managed queues effectively during peak hours, maintaining orderliness within the shop premises.
- Handled returns and exchanges professionally to maintain positive relations with customers.
- Utilised point of sale system proficiently, facilitating smooth checkout process.
Education
GCSEs - Maths
Thomas Tallis College
LondonGCSEs - English language
Thomas Tallis College
LondonA-Levels - Film Studies, Religious Studies, Sociology
Thomas Tallis College
LondonSkills
- POS Systems
- Menu memorisation
- Tactful upselling
- Food safety compliance
- Hospitality service expertise
- Retail software use
Languages
Albanian
Fluent
Timeline
Bartender waiter
215 Bar
01.2024 - 05.2025
Restaurant hostess
Le Pain Quotidian
01.2023 - 03.2024
Customer retail assistant
UNIQLO
11.2022 - 02.2023
GCSEs - Maths
Thomas Tallis College
GCSEs - English language
Thomas Tallis College
A-Levels - Film Studies, Religious Studies, Sociology
Thomas Tallis College
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