Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
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Yumna Iqbal

Motherwell,North Lanarkshire

Summary

Dedicated professional with a proven ability to maintain a positive attitude under pressure and effectively handle customer complaints. Demonstrates strong team player skills and proficiency in cash register operation, contributing to seamless retail operations. Committed to enhancing customer satisfaction and operational efficiency, with a focus on continuous improvement in service delivery.

Overview

2
2
years of professional experience

Work history

Barista

Starbucks Coffee
East Kilbride, South Lanarkshire
10.2023 - Current
  • Demonstrated proficiency in operating espresso machines with precision and care.
  • Managed high volume orders during peak hours maintaining quality of service.
  • Ensured freshness of pastries on display, contributing to overall quality assurance.
  • Implemented hygiene standards throughout café premises for public health safety compliance.

Catering assistant

Motherwell Fir park stadium
Motherwell, North Lanarkshire
02.2023 - 10.2023
  • Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
  • Enhanced customer experience by promptly addressing queries and complaints.
  • Set up dining areas for special events, improving the overall ambiance.

Education

Bachelor of Business Administration - Accounting and Economics

University of Strathclyde
Glasgow
09/2024 - 06/2025

Certificate of Higher Education - Accounting

ACCA
Glasgow, Glasgow City
05/2025 -

Certificate of Higher Education - Accounting

Glasgow Clyde College
Glasgow
08/2023 - 05/2024

A-Levels - Multiple subjects

Dalziel High School
Motherwell
08/2017 - 06/2023

Skills

  • Positive attitude under pressure
  • Handling customer complaints
  • Team player
  • Cash register operation

Affiliations

  • Badminton
  • Gym
  • Walking
  • Tennis

Languages

Urdu
Native
Punjabi
Advanced

Timeline

Barista

Starbucks Coffee
10.2023 - Current

Catering assistant

Motherwell Fir park stadium
02.2023 - 10.2023

Bachelor of Business Administration - Accounting and Economics

University of Strathclyde
09/2024 - 06/2025

Certificate of Higher Education - Accounting

ACCA
05/2025 -

Certificate of Higher Education - Accounting

Glasgow Clyde College
08/2023 - 05/2024

A-Levels - Multiple subjects

Dalziel High School
08/2017 - 06/2023

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Yumna Iqbal