Summary
Overview
Work History
Education
Skills
Timeline
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Younis Hassan

Hounslow,Middlesex

Summary

Experienced Team Member bringing a year of related experience. Motivated, conscientious worker confident in using initiative and problem-solving skills to contribute to teams in diverse, customer-facing environments. Highly efficient and well-established in fast-paced and challenging environments. Eager to learn with an attitude for applying new knowledge with skill and efficiency. I also strive to learn new things and develop my understanding of the encounters I face.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work History

1st Line Support Engineer

Slimtek IT Solutions
Walton on Thames, Surrey
01.2023 - Current
  • Creating and managing users on Office 365.
  • SharePoint - Managing permissions and files.
  • Configuring workstations to client specifications
  • On-site office setups.
  • Interacting with clients and providing an excellent level of customer service.
  • Supported management decision-making with expert-level technical guidance.
  • Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
  • Advised on equipment failures and potential repairs to restore functionality.

Education

NVQ Level 2 - plumbing

The Richmond upon Thames School
Twickenham
09.2022 -

GCSEs -

Lampton Academy
Hounslow
09.2017 - 05.2022

Skills

  • Self-motivated
  • Outstanding customer service
  • Confident communicator
  • Energetic self-starter
  • Outgoing and enthusiastic
  • Product knowledge
  • Complaint resolution
  • Technical support

Timeline

1st Line Support Engineer

Slimtek IT Solutions
01.2023 - Current

NVQ Level 2 - plumbing

The Richmond upon Thames School
09.2022 -

GCSEs -

Lampton Academy
09.2017 - 05.2022

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Younis Hassan