Samuel Oladosu
Ontario
Summary
A young professional with outstanding performance ratings at previous place of employment, having served as an IT Support Engineer for the last six years, I seek opportunities for further development in an environment that is intellectually stimulating, focused on excellence, leadership, values and a good culture of teamwork, while also providing an opportunity to excel in the complexities of global business.
Overview
7
7
years of professional experience
Work History
2nd Line Support Engineer
Hexaware
07.2023 - Current
- Act as the Secondary point of contact for technical support escalations from the Service Desk.
- Provide effective troubleshooting and issue resolution for a wide range of IT incidents and problems.
- Installing, configuring, and maintaining computer systems, printers, peripherals, and other IT equipment.
- Contribute to user on boarding and off boarding processes by helping set up user accounts, permissions, and access rights.
- Collaborate with the IT team to understand and implement established process improvements and best practices for IT support.
- Document and maintain accurate records of help desk requests, resolutions, and troubleshooting steps.
- Learn to educate end-users about basic IT-related tasks and best practices, gradually improving your ability to explain technical concepts.
- Assist in updating and maintaining the organisation's IT documentation, knowledge base, and FAQs.
- Participate in IT projects and initiatives, absorbing technical expertise and contributing to project tasks as directed.
- Conduct regular system monitoring and proactively address any potential issues to ensure optimal performance.
- Subsea7, UK.
Desktop Support Engineer
Asahi
12.2022 - 07.2023
- Diagnosing and resolving problems efficiently.
- Being first point of call for all IT issues, Logging faults and managing response times.
- Interface with other departments/team to troubleshoot and resolve issues.
- Running Operating system and applications via USB, PXE mode and SCCM.
- Administration and installation of 3rd party applications, Active Directory, office365.
- Provide technical support for software reconfigurations to aid in function customization.
- Test software performance throughout the desktop network to ensure peak performance.
- Initiate and complete Microsoft Windows server operating system updates.
- Assist with the administration and maintenance of both on-premises and cloud-based infrastructure components.
- Document all incidents, solutions, and processes accurately and comprehensively.
- UK.
Desktop Support/ Build Engineer
Wipro Limited
04.2022 - 12.2022
- Responsible for the maintenance and repair of systems integral to network functionality.
- Provided technical, remote and Desk side Support for users.
- Provided on-site field technical support, including, but not limited to, end-user problem solving.
- Installation of Desktops, Printers, and Devices by IP standards.
- Active directory, intune and endpoint administration.
- Processing joiners/movers/leavers.
- Mobile device Administration and support.
- Support on workplace applications.
- Transfer knowledge between internal / external colleagues and documentation.
- Raise suggestions and possibly execute improvements for workplace processes.
- Meggitt Aerospace Company, UK.
IT Support Engineer
ipNX Nigeria Limited
06.2019 - 03.2022
- Installation, configuration and maintenance of network devices.
- Running diagnostic checks and servicing essential IT hardware.
- System/ Network Optimization.
- Explaining complex IT issues to non-technical employees.
- Identifying and solving IT problems and logging them into the relevant databases.
- Device access control configuration.
- Providing training for all users.
- NOC: Monitoring of network devices and automated system that indicate where and when issue occurs and escalating to the appropriate department for resolution.
- Nigeria.
Education
Masters of Science - Computer Science
University of Ibadan
Bachelor of Science - Computer Science(ICT option)
Ajayi Crowther University
Skills
- Excellent interpersonal and communication skills
- Critical thinking
- Problem solving
- Fast learning
- Resilient
- Self-motivated
- Goal oriented
- Diagnosis
- Service desk
- Troubleshooting
- Adaptability
- Flexibility
- Azure
- Intune
- Endpoint
- SQL
- Time management
- Office 365
- Microsoft Visio
- Active Directory
- TCP/IP network environment
- DHCP
- DNS
- Ethernet
- Cisco
- Meraki access point
- Windows Server 2016
- IT operating systems
- Microsoft Windows 10
- Microsoft Windows 11
- Microsoft Windows XP
- Microsoft Windows Vista
- Microsoft Office
- Linux
- Zscaler
- Collaboration
- Teamwork
- IT problems
- SCCM
- Solutions
- LAN administration
- Cisco VPN
- ServiceNow
- IT security
- Device installation
- Maintenance
- Repair
- Java
- Python programming language
Affiliations
- Student Member, CompTIA Certification Program
- Introduction to service management with ITIL 4
- Certified CCNA
- AWS Cloud Practitioner (Coursera)
- Introduction to Azure Cloud (Coursera)
Degree
M.Sc
Timeline
2nd Line Support Engineer
Hexaware
07.2023 - Current
Desktop Support Engineer
Asahi
12.2022 - 07.2023
Desktop Support/ Build Engineer
Wipro Limited
04.2022 - 12.2022
IT Support Engineer
ipNX Nigeria Limited
06.2019 - 03.2022
Masters of Science - Computer Science
University of Ibadan
Bachelor of Science - Computer Science(ICT option)
Ajayi Crowther University