Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Work Availability
Interests
References
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Ibrahim Hassan

Cybersecurity Graduate | IT Support Engineer
Edinburgh

Summary

Cybersecurity and IT professional with hands-on experience in vulnerability management, first-line technical support, and physical security operations. Strong foundation in ethical hacking, networking principles, and digital forensics, with recognised certifications from EC-Council and Cisco. Known for reliability, a calm approach to technical problems, and a commitment to lifelong learning. Experienced in cross-functional teams, customer-facing support, and incident documentation. Demonstrates clarity when communicating complex technical issues to non-technical stakeholders, and consistently seeks to enhance cybersecurity posture through automation and proactive analysis. Currently seeking remote or hybrid roles in cybersecurity, infrastructure support, or technical operations, particularly in organisations aligned with ethical, secure, and high-impact technology use.

Overview

7
7
years of professional experience
8
8
years of post-secondary education
4
4
Certificates

Work History

1st Line Support Engineer

GoFibre
Edinburgh
01.2024 - 04.2025
  • Acted as the first point of contact for technical issues relating to home fibre broadband
  • Diagnosed a range of connectivity problems, escalated major outages to the engineering team, and documented service calls within the CRM and ticketing system
  • Contributed to internal knowledge base articles for faster first-line resolution rates
  • Diagnosed and resolved technical issues promptly with minimal downtime for end-users.
  • Handled high-priority tickets for quick issue resolution and increased operational efficiency.
  • Simplified complex technical jargon for non-technical staff, enhancing understanding across teams.

Cybersecurity Apprentice

Commsworld
Edinburgh
09.2022 - 09.2023
  • Carried out regular vulnerability scans using Nessus and Burp Suite, including internal network sweeps for device exposure
  • Supported patch management processes by tracking software versions, confirming patch rollouts, and writing end-user guidance
  • Took part in policy reviews for security awareness, endpoint hardening, and user access controls
  • Helped document low-level incident response actions and participated in simulated phishing assessments with measurable results

Security Officer

Interr Ltd
Edinburgh
02.2023 - 03.2024
  • Oversaw security at corporate premises during day and night shifts, ensuring all building protocols were followed
  • Operated CCTV systems and supported emergency response coordination
  • Logged daily incident reports and collaborated with internal teams on improving entry procedures and staff check-ins

Security Officer

Allander Security
Edinburgh
09.2020 - 02.2023
  • Patrolled industrial and retail sites, reported risks to building managers, and supported emergency call-outs
  • Regularly reviewed and updated logs, followed strict documentation procedures, and provided professional liaison with third-party contractors on site

Customer Assistant (Retail & Call Centre)

Primark, Scotmid Co-op, British Gas
Edinburgh
01.2018 - 12.2020
  • Delivered front-line service in retail, supermarket, and utilities environments
  • Dealt with customer complaints, handled sales queries and billing requests, and ensured compliance with store policies and basic data privacy awareness
  • Developed resilience and diplomacy by resolving conflict and supporting high-demand customer queues

Education

BEng (Hons) - Cybersecurity and Forensics

Edinburgh Napier University
United Kingdom
09.2022 - 05.2025

HND, HNC, NPA - Cyber Security & Forensics

Edinburgh College
United Kingdom
01.2020 - 06.2022

Secondary Education - Formal Sceinces

Wester Hailes Education Centre
United Kingdom
11.2016 - 06.2019

Skills

    Proactive troubleshooting

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Certification

Certified Cybersecurity Technician (CCT), EC-Council, 01/01/24

Accomplishments

  • Regional Student of the Year, Career Ready Scotland, 01/01/19, Recognised for leadership, engagement with work-based learning, and personal growth.
  • Top Performance Award, Cybersecurity Department, Edinburgh College, 01/01/21, Awarded for academic excellence and participation in extracurricular projects.
  • Participant, SANS CyberStart UK CTF, 01/01/22, Completed national challenge for aspiring cybersecurity professionals with above-average ranking.

Timeline

1st Line Support Engineer

GoFibre
01.2024 - 04.2025

Security Officer

Interr Ltd
02.2023 - 03.2024

BEng (Hons) - Cybersecurity and Forensics

Edinburgh Napier University
09.2022 - 05.2025

Cybersecurity Apprentice

Commsworld
09.2022 - 09.2023

Security Officer

Allander Security
09.2020 - 02.2023

HND, HNC, NPA - Cyber Security & Forensics

Edinburgh College
01.2020 - 06.2022

Customer Assistant (Retail & Call Centre)

Primark, Scotmid Co-op, British Gas
01.2018 - 12.2020

Secondary Education - Formal Sceinces

Wester Hailes Education Centre
11.2016 - 06.2019

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Cybersecurity Challenges – Regular participant in capture-the-flag (CTF) competitions such as SANS CyberStart UK, with a keen interest in ethical hacking and real-world vulnerability discovery

Technology in Education – Committed to using digital tools to improve access to knowledge, particularly for underrepresented communities in STEM

Learning and Mentorship – Actively follows cybersecurity news, certifications, and online communities Enjoys mentoring peers and discussing practical strategies for improving security posture in small teams

References

References available upon request.

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Ibrahim HassanCybersecurity Graduate | IT Support Engineer