Yijun Liu
London,United Kingdom
Summary
Dedicated retail professional with a strong understanding of the retail industry and a proven track record in anticipating customer needs. Skilled in communication excellence, handling difficult customers, and maintaining store cleanliness. Proficient in inventory tracking software navigation and performance metrics understanding. Committed to enhancing customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Retail Assistant
&Other Stories
City of London, UK
11.2023 - 01.2025
- Company Overview: Part of the H&M Group, &Other Stories offers a wide range of women's fashion and accessories
- Customer Service: Greet customers, assist with product selection, and offer styling advice
- Sales Support: Process transactions, handle returns, and promote offers
- Store Maintenance: Keep the store tidy, restock merchandise, and arrange displays
- Stock Management: Receive deliveries, manage inventory, and organize the stockroom
- Teamwork: Collaborate with colleagues, attend meetings, and support team goals
- Problem Solving: Resolve customer issues and operational challenges
- Brand Representation: Stay knowledgeable about products and uphold the brand image
- Part of the H&M Group, &Other Stories offers a wide range of women's fashion and accessories
- Processed online orders accurately and promptly for improved e-commerce service delivery .
Waiting staff member
Host Staffing
London
11.2022 - 06.2023
- Demonstrated understanding of allergen management, preventing potential issues during meal preparation.
- Prioritised multitasking under high pressure situations, improving overall service speed.
- Facilitated smooth running of restaurant operations to ensure customer satisfaction.
- Managed table settings, ensuring neat arrangement.
- Demonstrated excellent communication skills with customers and colleagues alike.
Education
MSc - Digital Anthropology
University College London
09.2022 - 09.2023
BA - Cinema and Television
BNU - HKBU United International College (UIC)
09.2017 - 06.2021
Skills
- Communication excellence
- Customer needs anticipation
- Retail industry understanding
- Handling difficult customers
- Store cleanliness maintenance
- Inventory tracking software navigation
- Performance metrics understanding
- Digital marketing basics
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Languages
English
Fluent
Chinese (Mandarin)
Native
Korean
Beginner
Affiliations
- Animals
- Film & Film production
- Hiking
Timeline
Retail Assistant
&Other Stories
11.2023 - 01.2025
Waiting staff member
Host Staffing
11.2022 - 06.2023
MSc - Digital Anthropology
University College London
09.2022 - 09.2023
BA - Cinema and Television
BNU - HKBU United International College (UIC)
09.2017 - 06.2021
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