Summary
Overview
Work history
Education
Skills
Languages
International Experiences
Timeline
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Yeseung Kwag

Yeseung Kwag

Preston,United Kingdom

Summary

Dynamic bilingual professional with award-winning UK hospitality experience. Excelled as top LUSH Sales Associate and Starbucks high-performer. Passionate about personalised service excellence for Emirates cabin crew.

Overview

5
5
years of professional experience

Work history

Sales Associate

LUSH Cosmetics
Preston, Lancashire
2025.09 - 2026.01

• Deliver personalised skincare consultations during peak Christmas season, generating £20,000 daily sales.

• Promoted after handling 100+ customers daily during Christmas rush through upselling & team coordination.

Barista

Liv Café (Health & Wellness)
Preston, Lancashire
2025.10 - Current

• Create customised healthy beverages tailored to dietary needs, explaining nutritional benefits of low-sugar, high-protein, allergen-free options.

• Serve 50+ customers per shift maintaining food safety standards, collaborating with team during peak morning rush.

Barista

Starbucks UK
London
2024.08 - 2025.02

• Awarded "Partner of the Quarter" Q4 2024 for international customer engagement, serving 150+ customers during peak hours.

• Maintained 100% order accuracy under extreme time pressure while delivering warm hospitality to diverse clientele.

Korean Language Instructor

Korea Connect
Remote (Online)
2021.01 - 2024.06

National Assembly commendation for Korean culture promotion via live streaming to thousands.

• Weekly live Korean lessons attracting 1,000+ concurrent viewers across YouTube Live, Instagram Live & Zoom.

Education

Bachelor of Arts - Department of Media and Visual Arts

Kyonggi University
Seoul, Republic of Korea
2021.03 -

Skills

    Exceptional customer service & personalised consulting

    Multicultural communication & conflict resolution

    Teamwork under high-pressure situations

    Health, safety & hygiene compliance

    Strong swimmer (able to swim 25m unaided)

Languages

Korean (Native)
Native
English
Fluent

International Experiences

• 6-month South Africa volunteer mission with IYF, teaching sanitation & environment to underprivileged youth.

• Served 6.25 Korean War veterans in Ethiopia through performances, support, and dedicated care.

Timeline

Barista

Liv Café (Health & Wellness)
2025.10 - Current

Sales Associate

LUSH Cosmetics
2025.09 - 2026.01

Barista

Starbucks UK
2024.08 - 2025.02

Bachelor of Arts - Department of Media and Visual Arts

Kyonggi University
2021.03 -

Korean Language Instructor

Korea Connect
2021.01 - 2024.06
Yeseung Kwag