

Dynamic bilingual professional with award-winning UK hospitality experience. Excelled as top LUSH Sales Associate and Starbucks high-performer. Passionate about personalised service excellence for Emirates cabin crew.
• Deliver personalised skincare consultations during peak Christmas season, generating £20,000 daily sales.
• Promoted after handling 100+ customers daily during Christmas rush through upselling & team coordination.
• Create customised healthy beverages tailored to dietary needs, explaining nutritional benefits of low-sugar, high-protein, allergen-free options.
• Serve 50+ customers per shift maintaining food safety standards, collaborating with team during peak morning rush.
• Awarded "Partner of the Quarter" Q4 2024 for international customer engagement, serving 150+ customers during peak hours.
• Maintained 100% order accuracy under extreme time pressure while delivering warm hospitality to diverse clientele.
• National Assembly commendation for Korean culture promotion via live streaming to thousands.
• Weekly live Korean lessons attracting 1,000+ concurrent viewers across YouTube Live, Instagram Live & Zoom.
Exceptional customer service & personalised consulting
Multicultural communication & conflict resolution
Teamwork under high-pressure situations
Health, safety & hygiene compliance
Strong swimmer (able to swim 25m unaided)
• 6-month South Africa volunteer mission with IYF, teaching sanitation & environment to underprivileged youth.
• Served 6.25 Korean War veterans in Ethiopia through performances, support, and dedicated care.