Natasha Millen
Hemel Hempstead
Summary
Friendly and enthusiastic travel professional with experience delivering great customer service in busy, fast-paced environments. I currently work as a Sales Consultant, creating tailor-made trips and helping customers plan memorable experiences.
I stay calm under pressure, connect easily with people from all backgrounds, and handle challenges with confidence and a positive attitude. I'm safety-focused, adaptable, and genuinely enjoy helping others. I'm excited to bring my energy and customer-first approach to a Cabin Crew role.
Overview
4
4
years of professional experience
4046
4046
years of post-secondary education
Work history
Sales Consultant
Travelbag
Harpenden, Hertfordshire
2024.10 - 2026.02
- Create bespoke travel experiences tailored to individual customer needs.
- Deliver premium, personalised service in a target-driven environment.
- Manage complex itineraries with precision and attention to detail.
- Resolve customer concerns efficiently, ensuring positive outcomes and loyalty.
- Build strong, lasting relationships through trust and rapport.
- Consistently balance commercial awareness with exceptional service standards.
Crew Member
McDonald's
2022.10 - 2024.10
- Delivered friendly, efficient service in a high-volume environment.
- Worked confidently across multiple roles, demonstrating flexibility and teamwork.
- Managed customer queries calmly, maintaining professionalism under pressure.
- Handled payments accurately while maintaining speed and service quality.
Lead Coach (Part-Time)
Mighty Netball
2021.09 - 2024.06
- Led engaging sessions for children of varying ages and confidence levels.
- Fostered an inclusive, supportive environment.
- Communicated clearly and confidently with both children and parents.
Education
Level 3 - Travel & Tourism
West Herts College
GCSEs -
The Hemel Hempstead School
Skills
- Exceptional Customer Service & Personalised Care
- Calm & Decisive Under Pressure
- Clear, Confident Communication
- Conflict Resolution & Service Recovery
- Team Collaboration in Fast-Paced Environments
- Cultural Awareness & Inclusivity
- Sales Confidence & Upselling
- Resilient & Adaptable
Affiliations
- Passionate about travel, wellbeing and embracing new cultures. Naturally energetic, approachable and committed to delivering memorable customer experiences.
Volunteer Experience
Barnardo's Charity Shop, Volunteer, June 2021-October 2021, Assisted customers and maintained high presentation standards., Supported team operations to ensure a welcoming retail environment.
Timeline
Sales Consultant
Travelbag
2024.10 - 2026.02
Crew Member
McDonald's
2022.10 - 2024.10
Lead Coach (Part-Time)
Mighty Netball
2021.09 - 2024.06
Level 3 - Travel & Tourism
West Herts College
GCSEs -
The Hemel Hempstead School