Kornelija Sarkaite

• Processed over 50,000 customer transactions in 2025, leading the department in transaction volume, by consistently operating high-traffic tills across full-time shifts

• Delivered over 4,200 successful Selfridges Unlock key captures in 2025, contributing to customer onboarding and repeat engagement, by proactively asking, explaining benefits, and scanning keys at checkout

• Achieved a high score on NPS surveys, ranking among the strongest in the team, by maintaining high customer approach, clarity, and helpful product guidance at self-serve and delivering a friendly, high-trust customer experience

• Recognised as the most positively reviewed colleague in the department, by combining strong customer service habits with consistency across high transaction throughput

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs

• Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary

• Follow health, safety and security procedures, and play an active role in preventing stock loss

• Positively engage with all types of customers (domestic and international) with varying needs and requirements

• Delivering excellent customer service and creating a welcoming shopping experience
• Advising customers on products and assisting them in finding items that meet their needs
• Building positive relationships with customers to encourage repeat business
• Maintaining high visual merchandising standards and ensuring displays are attractive and organised
• Handling customer enquiries and resolving complaints professionally, escalating to management when necessary
• Keeping the shop floor clean, organised, and well stocked at all times
• Receiving, unloading, and organising deliveries, ensuring stock is stored correctly
• Replenishing stock on the shop floor and monitoring product availability
• Participating in team meetings and contributing to a positive team environment
• Following company policies and procedures, including health and safety standards
• Assisting with stock checks and inventory management

• Welcoming and greeting customers, creating a friendly and positive shopping environment
• Advising customers on product selection and providing knowledgeable recommendations
• Delivering excellent customer service and ensuring a high level of customer satisfaction
• Handling customer enquiries and complaints professionally and efficiently
• Processing sales transactions and assisting customers throughout the purchasing process
• Arranging product deliveries and supporting stocktaking activities
• Participating in team meetings and contributing to effective team communication
• Maintaining professional and clear communication with customers at all times
• Operating the till and ensuring all transactions are completed accurately