Yasmin Shelton
Manchester
Summary
At school I got the opportunity to support children with additional learning needs. I built solid relationships with the children and helped them achieve and excel in the classroom. I attended parents evenings to meet parents and offer positive and constructive feedback about their child's learning.
This experience led me down a educational path driven in supporting children, particularly those with educational needs and differences.
Working in Primary Care has supported my desire to work with those with additional needs; I have supported patients with challenging problems and demanding behaviours. It was during this time I learned key skills such as communication, confidentiality, prioritising, accuracy, honesty, following protocols and policies. I have learned so much about health and social care, the demand and expectations of people and the needs that drive them.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Administration clerk
Better Health MCR
Manchester, Greater Manchester
2022.04 - Current
Supporting the back office function in a busy GP Practice:
- receiving patient notes
- ensuring relevant data is on our patient computer system
- inviting patients in for health reviews by their preferred communication method.
- handled sensitive information with discretion, fostering trust amongst colleagues.
Training database:
- kept the clinical and clerical training database up to date by inputting data and working with senior managers to ensure mandatory training met standards.
Training staff:
- trained employees with a range of processes and procedures.
Reception work:
- face to face work with patients
- booking them in for appointments
- dealing with queries
Education
GCSEs - Maths (4) , English (5) , Science (4), Drama (4), Health and social care (DM), Music technology (4)
Parrs wood High School
Manchester 2017.09 - 2022.07
A-Levels - Health and Social Care level 3 (MM) , Drama A-level (C)
Parrs Wood sixth form
Manchester 2022.09 - 2024.07
Skills
- Confidentiality assurance
- Stress resilience
- Precision under pressure
- Communication proficiency
- Task completion focus
- Time management proficiency
- Currently learning British Sign Language
- Customer relations
- Records management proficiency
- Proactive organisation
- Knowledge of administrative procedures
- Proficient Microsoft office, Excel, Outlook
- Data entry proficiency
Certification
Full UK drivers licence
Timeline
A-Levels - Health and Social Care level 3 (MM) , Drama A-level (C)
Parrs Wood sixth form
2022.09 - 2024.07
Administration clerk
Better Health MCR
2022.04 - Current
GCSEs - Maths (4) , English (5) , Science (4), Drama (4), Health and social care (DM), Music technology (4)
Parrs wood High School
2017.09 - 2022.07