Julie Heir

Maintained accurate records for children aged 0-19 years moving in and out of area.

Assisted with organisation of appointments for childhood vaccinations and updating relevant records.

Responded to telephone enquiries from clients providing accurate information and assistance.

• Supported other staff members to improve team performance.

• Addressed customer queries with comprehensive product knowledge and professionalism.
• Executed repairs on damaged eyewear, minimising costs and extending product lifespan.
• Maintained cleanliness and sterility of optical instruments, ensuring a safe working environment.
• Educated patients on vision health, fostering awareness and informed decision-making.
• Assisted customers with trying on spectacles, identifying needs and preferences to provide tailored recommendations.
• Responded to inbound calls and enquiries to deliver high-quality service.
• Processed customer payments and issued receipts for services and purchases.
• Prepared patient rooms and equipment to facilitate eye exam requirements.

Operated cash register to assist with transactions.

• Provided product recommendations based on customer needs.
• Processed card payments securely for customer assurance.
• Enhanced customer experience with a friendly approach.
• Delivered product information to help customers make decisions.
• Managed queues effectively to minimise wait times.
• Handled cash transactions for purchases and returns.
• Completed daily opening and closing procedures.
• Counted change accurately and issued receipts to customers.
• Processed customer stamp and voucher redemptions at checkout.

managed delivery and collection of parcels in local area, ensuring timely service for customers

• Collaborated with teaching staff to implement effective supervision strategies, enhancing pupil safety during lunchtimes.
• Oversaw pupil behaviour during lunchtime to maintain order.
• Communicated with parents regarding child welfare at lunchtimes, fostering a supportive school community.
• Enforced school policies to create a safe lunchtime environment for pupils.

• Assisted in maintaining accurate records with effective data entry skills.
• Organised document filing system using a new structured approach.
• Managed sensitive information with discretion, upholding confidentiality at all times.
• Supported team efforts by achieving related outcomes.
• Fielded incoming calls for staff, addressing queries, directing calls, and documenting messages.
• Aided staff with administrative tasks including photocopying, faxing, and filing.