Summary
Overview
Work history
Skills
Languages
Timeline
Generic

yasmin ali

Cardiff

Summary

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Friendly and enthusiastic Waitress adept at operating in loud environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Overview

2
2
years of professional experience

Work history

bar waitress

peppermint
Cardiff, wales
07.2023 - 10.2023
  • Maintained bar, FOH and cloakroom areas to ensure clean, safe environment for staff and customers.
  • Promptly communicated refill orders to bar staff, maintaining seamless workflow.
  • Cleared, cleaned and restocked tables, reducing customer waiting times
  • Warmly greeted over 800 daily customers to establish and maintain excellent first impressions.
  • able to work in loud, busy environments and still maintain good communication skills as well as good customer service.

Retail assistant

boots
cardiff, wales
05.2022 - 08.2023
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
  • Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
  • worked in many different stores as I can easily adapt and still work as efficiently due to being able to pick up tasks fast.

waitress

sarays
Cardiff, wales
01.2023 - 07.2023
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.

Waitress assistant

steakout
cardiff, wales
01.2022 - 05.2022
  • Reduced complaints by proactively responding to customer concerns and implementing remedial action.
  • Upheld excellent standards to create safe working environment complying with regulations and food safety standards.
  • Controlled high standards of cleanliness by cleaning the restaurant top to bottom every day before and after opening
  • maintained a welcoming atmosphere and personalised customer experience.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Skills

  • Customer relations
  • Efficient payment processing
  • Event coordination
  • Cash handling
  • Cocktail making
  • Advanced beverage knowledge
  • Health and safety compliance
  • Spirits knowledge
  • Food service
  • Food allergies knowledge
  • Bar cleaning and maintenance
  • Cleaning requirements
  • Table serving
  • Special dietary requirements
  • Efficient under pressure
  • Allergy awareness
  • High-volume dining
  • Quality checking
  • Verbal communication

Languages

Arabic
Fluent

Timeline

bar waitress

peppermint
07.2023 - 10.2023

waitress

sarays
01.2023 - 07.2023

Retail assistant

boots
05.2022 - 08.2023

Waitress assistant

steakout
01.2022 - 05.2022

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yasmin ali