Olivia Hunter

The Golden pheasant

Peterborough, West Midlands

07.2021 - 04.2023

Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Warmly greeted guests upon arrival to create welcoming atmosphere.
Promptly communicated refill orders to bar staff, maintaining seamless workflow.
Maintained bar, FOH and cloakroom areas to ensure clean, safe environment for staff and customers.
Thoroughly wiped down and disinfected tables, increasing consumer confidence in internal hygiene practices.
Applied responsible alcohol service training to identify high-risk customers, escalating incidents to supervisors to mitigate risks.
Processed cash and card payments accurately and efficiently.
Served beverages with efficiency and friendliness, ensuring guests satisfaction and offering advice on menu selections.

Summary