Bar Waitress
Violet Inc Promotions
2024.11 - Current (1 education.year_Label & 9 education.months_Label)
Hi, I’m
Cherise Mclaren
Customer Service
Glasgow,Scotland
Summary
Dedicated individual with extensive expertise in customer relations, multitasking efficiency, and regulatory compliance. Demonstrates exceptional skills as a tactful communicator and excels in upselling techniques. Highly responsible, reliable, and first-aid certified, with a positive and approachable demeanour. Enthusiastic team player committed to time-management excellence and delivering outstanding service.
Work history
Violet Inc PromotionsGlasgow
Bar Waitress
2024.11 - Current (1 education.year_Label & 9 education.months_Label)
Job overview
- Applies responsible alcohol service training to identify high-risk customers, escalating incidents to supervisors to mitigate risks.
- Monitors alcohol consumption by customers responsibly; refused service when necessary.
- Creates friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Balances handling multiple orders simultaneously, minimising wait times for guests.
- Processes payments accurately reducing discrepancies at end of shift tallying.
Novus MarketingGlasgow
Charity Fundraiser
2024.04 - 2024.10 (6 education.months_Label)
Job overview
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed duties to deliver on targets with accuracy and efficiency.
- Kept sales records up-to-date and accurate, submitting in timely manner.
- Contributed to sales meeting, sales events and training to share best practices and new developments.
- Walked long distances during door-to-door outreach, demonstrating commitment and endurance.
- Resolved customer complaints politely, maintaining good relationships with existing customers.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Participated in team meetings to strategise effective sales approaches.
- Encouraged open communication, fostering a positive work culture.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Supported new hires through onboarding process for speedy and successful training.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
The Interactive TeamGlasgow
Field Sales Representative
2023.11 - 2024.03 (4 education.months_Label)
Job overview
- Participated in team meetings to strategise effective sales approaches.
- Protected integrity, traceability and quality of product and company brand.
- Developed plans and strategies to promote continuous improvement.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Recorded customer payments, verifying amounts tally with sales documentation.
- Reviewed customer history to recommend appropriate products and services.
- Understood market conditions, responding to fluctuations impacting sales.
- Improved customer understanding with detailed product demonstrations.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Processed orders and recorded transactions accurately.
- Stayed informed about latest product updates to provide accurate information to potential buyers.
- Managed customer expectations throughout sales processes for exceptional satisfaction ratings.
Education
St Maurice’s High SchoolGlasgow
Scottish Qualifications Certificate from National 4 Mathematics
07.2021
St Maurice’s High SchoolGlasgow
Scottish Qualifications Certificate from National 4 English
07.2021
Skills
- Hospitality expertise
- Customer relations
- Multitasking efficiency
- Regulatory compliance
- Tactful communicator
- Upselling techniques
- Telephone etiquette
- Time-management
- First-aid certified
- Positive and approachable
- Highly responsible and reliable
- Enthusiastic team player
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Charity Fundraiser
Novus Marketing
2024.04 - 2024.10 (6 education.months_Label)
Field Sales Representative
The Interactive Team
2023.11 - 2024.03 (4 education.months_Label)
St Maurice’s High School
Scottish Qualifications Certificate from National 4 Mathematics
St Maurice’s High School
Scottish Qualifications Certificate from National 4 English