Yara Alsabrouji

• Give full advice and support to clients to resolve their issues

• Developed tailored action plans whilst prioritising pressing concerns
• Established and maintained working relationships with clients based on trust and non-judgement.
• Managed a large caseload of 50 clients covering varied needs, including mental health, homeless and alcohol misuse issues.

• I undertake the critical responsibility of assessing clients' needs with empathy and precision through rigorous and comprehensive assessments
• By supporting the bureau's mission of empowering individuals, my work contributes to the overarching goal of enhancing the well-being of our clients
• Keep clear and concise file notes of all contact with clients and provide clear and concise written reports and chronologies for other officers when requested
• Ensure all data is held in compliance with data protection and GDPR requirements.

• Provided excellent customer care through prompt complaint resolution and quality of service.
• Set SMART goals for the store team, develop staff abilities and increase sales performance.
• Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
• Maximised profitability through efficient budgeting and identified growth opportunities.

• Successfully delivered on tasks within tight deadlines.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents and clear communications.

• Drafted and submitted legal documents to senior staff for review and approval.
• Built positive client relationships to increase satisfaction and retention.
• Managed client files with highest levels of confidentiality and discretion.
• Updated client files in case management systems for accurate, current records.

• Fostering a supportive classroom environment, I strive to inspire a love for learning and empower students to reach their full potential
• Plan, prepare and present lessons that cater for the needs of the whole ability range within the class
• Work with other teachers, teaching assistants and other relevant professional to plan and coordinate work.