Mariana Stojanovic
Sunbury-On-Thames,Surrey
Summary
Accomplished Housing Support Worker supporting homeless households with children, homeless with mental health and other complex needs, elderly and vulnerable residents, victims of DV and rough sleepers, working tirelessly and effectively to aid positive service-user outcomes. Skilled in building supportive, professional relationships through outstanding communication and case management.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Housing Advisor
Hammersmith & Fulham Council
London
03.2020 - Current
- Ensured service users felt confident in effective budgeting and rent payment through direct support.
- Completed accurate, thorough reporting on preventing homelessness, individual support plans and positive outcomes for the individuals and regularly monitoring performance against prevention and relief targets.
- Offered bespoke support to homeless service users, aiding their work towards optimized independence.
- Provided life-cycle case management to diverse service users, from street homelessness to independent living.
- Provided bespoke and individual tailored support and advice with independent budgeting skills, claiming benefits, support with referrals to social care,health, DWP, housing benefits and temporary accommodation.
- Producing individual supporting plans, conducting independent living assessments, carrying out health and safety and support around dual diagnosis
Lettings Negotiator
Lambeth Council
London
08.2014 - 03.2020
- Procured private rented properties for statutory homeless customers, including rough sleepers, DV victims and homeless families
- Implemented property marketing actions such as direct liaison with the Landlords, developers and property developers that resulted in procuring PRS properties for applicants on benefits
- Optimized procurement strategy through online and mail campaigns, increasing property portfolio by 50%
- Ensured smooth day-to-day operations by conducting accompanied viewings, sign ups, landlords and tenants support, answering phone and email enquiries each day and providing hands on support to both landlords and tenants
- Arranged 20+ viewings each week, ensuring that properties are matching to the homeless customer needs i.e. need for a ground floor, garden etc
- Collated detailed property information and organized virtual viewings and sharing property safety records.
- Ensuring to procure sufficient number of adapted or adaptable properties for disabled residents
Homelessness Support Worker
Camden Council
London
03.2003 - 08.2014
- Developed and championed accessible, practical solutions for recurring problems faced by most vulnerable, homeless customers
- Caseworked homeless customers with additional mental health needs and dual diagnosis with providing holistic advice and resolving their homelessness
- Partnered with external support networks such as health, adults and children care, supported housing providers, DWP etc to deliver holistic client care.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
- Provided mental health support to service users, as well as signposting community resources and local charities.
- Consulted with multidisciplinary team of professionals to optimize treatment plans for complex cases.
- Responded proactively to changing circumstances for optimized service user care.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Maintained confidential case documentation in line with data protection regulations.
Immigration Support Worker
Hammersmith Low Centre
London
01.2000 - 03.2003
- Provided hands on support to refugees and asylum seekers arriving in UK and settling in Hammersmith.
- Kept detailed, accurate records for well-maintained care and legal support provided to destitute households
- Developed and championed accessible, practical solutions for recurring problems faced by asylum seekers and illegal / legal immigrants in the local area.
- Maintained confidential case documentation in line with data protection regulations.
- Consulted with multidisciplinary team of professionals to optimize support plans for complex cases.
- Prepared reports for legal action and provided evidence in immigration court.
- Promoted independence and positive wellbeing when working with asylum seekers and refugees; such as promoting integration, assisting with housing, social care and financial stability
- Supported integration of refugees and asylum seekers into community life to maximise successful transition into new communities.
Education
Certificate of Higher Education - law
University Of Split
Croatia 09.1990 - 09.1994
Skills
- Client support plans
- Support coordination
- Community engagement
- Mediation and crisis intervention
- Housing reviews
- Risk assessment
- Caseload management
- Individual and family support
Languages
English
Fluent
Croatian
Native
Serbian
Fluent
polish
Intermediate
Bulgarian
Intermediate
Timeline
Housing Advisor
Hammersmith & Fulham Council
03.2020 - Current
Lettings Negotiator
Lambeth Council
08.2014 - 03.2020
Homelessness Support Worker
Camden Council
03.2003 - 08.2014
Immigration Support Worker
Hammersmith Low Centre
01.2000 - 03.2003
Certificate of Higher Education - law
University Of Split
09.1990 - 09.1994
Similar Profiles
AIKO MIZUNOAIKO MIZUNO
Senior Paediatric Occupational Therapist at London Borough of Hammersmith and FulhamSenior Paediatric Occupational Therapist at London Borough of Hammersmith and Fulham
Magdalena SmykMagdalena Smyk
Deputy General Manager at The Dove Hammersmith (Fuller´s)Deputy General Manager at The Dove Hammersmith (Fuller´s)
Tanice Nedd-SmithTanice Nedd-Smith
Progress Leader at The Westside School HammersmithProgress Leader at The Westside School Hammersmith