Hayley Martin
Twickenham
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work history
Housing advisor
Metropolitan Thames Valley Housing Association
Twickenham
08.2012 - 06.2025
- I have worked in housing advisor for nearly 7 years and developed experience in customer services.
- My main role is to effectively manage high volumes of inbound customer calls whilst making an accurate log of details of from calls and either dealing with or redirecting the query.
- In addition I also complete large amounts of administration tasks.
- I am able to confidently use contact manager, universal Housing, Casevision, Excel, outlook and word programmes and have had training on several areas of housing including legal training, anti-social behaviour, adult and child safeguarding to name but a few.
- I have recently been appointed as Safeguarding lead.
- I have developed a good working relationship with the members of my team and members of other teams that we work alongside and have assisted with the training of new staff members and apprentices.
- I have also taken on personal projects whilst in my role and have spent on reception where I have learnt to be able to deal with demanding, and sometimes difficult, members of the public in person whilst maintaining a professional and polite approach.
Promotions representative
Various Promotions
London
10.2004 - 10.2010
- Variable locations mainly based in London, worked promoting companies such as Virgin, Cussons, Waitrose, Guinness and Paddy power.
- Mainly worked in teams covering various promotions hostess, providing customer assistance, meeting and greeting clients.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Receptionist
Hertz car rental
Sunbury
11.2002 - 05.2004
- Duties included welcoming customers into the office, taking bookings, preparing relevant paperwork for clients, Collecting and delivering vehicles.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Education
Bachelor of Science - Human Science, Nutrition
St Mary's University
09.2009 - 05.2012
Skills
- Accurate and efficient data input
- Case Management
- Detailed record-keeping
- Risk Assessment
- Customer Service
- Communication skills
Timeline
Housing advisor
Metropolitan Thames Valley Housing Association
08.2012 - 06.2025
Bachelor of Science - Human Science, Nutrition
St Mary's University
09.2009 - 05.2012
Promotions representative
Various Promotions
10.2004 - 10.2010
Receptionist
Hertz car rental
11.2002 - 05.2004
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