YANG Xuan LEE

B2B reputation management company supporting UK businesses with online review-related issues.

• Conducted outbound B2B sales calls to business owners across multiple industries.
• Managed inbound enquiries and follow-up communications via phone, email, WhatsApp and CRM systems.
• Consulted with prospective clients to assess their needs and present suitable solutions.
• Managed sales opportunities from initial contact through to quotation and invoice stage.
• Generated approximately £3,800 in sales revenue during the first month.
• Developed strong client communication skills and gained valuable insight into customer buying behaviour and objections.

Started in hands-on flooring roles, delivering wood floor restoration and maintenance across residential projects.
Later gained experience in customer-facing sales by engaging directly with customers, understanding their needs, and recommending suitable solutions.

• Generated new customers through local outreach and marketing activities
• Handled customer enquiries and explained service offerings to drive interest
• Provided quotations and converted enquiries into paid jobs through follow-ups
• Managed customer interactions from initial contact through to service completion

B2B Frozen seafood distribution company supplying to wholesalers and retail chains

• Generated new business through outbound B2B calls and email outreach to wholesalers and retail customers
• Consistently followed up with prospects to drive conversions and secure new business
• Achieved sales through consistent follow-ups and relationship building
• Identified and developed new client accounts outside of the company’s existing customer base
• Converted new prospects into confirmed orders through follow-ups, negotiation, and product recommendations
• Built and maintained relationships with both new and existing clients to support repeat business
• Managed customer enquiries and handled order coordination from enquiry to fulfilment
• Used CRM systems (GoldMine, Sage) to track leads, manage accounts, and ensure timely follow-ups

Textile trading company specialising in B2B export from China to South American markets, supplying manufacturers and brands

• Developed and managed B2B client relationships to drive repeat business and long-term partnerships
• Sourced products from suppliers and negotiated pricing to achieve competitive margins
• Managed end-to-end sales process including client enquiry, quotation, negotiation, and order fulfilment
• Coordinated with factories and logistics partners to ensure smooth production and delivery
• Advised clients on product options, pricing strategies, and sourcing solutions based on their needs
• Identified new business opportunities and expanded customer base through proactive outreach
• Handled international shipping arrangements and local distribution planning

Sole distributor of Bona flooring products in Hong Kong, providing wood floor restoration services and retail/wholesale supply

• Consulted with customers to assess flooring conditions and recommend suitable treatment solutions
• Conducted on-site visits, measurements, and provided quotations based on customer needs
• Managed customer enquiries from initial contact through to project completion
• Coordinated project schedules, materials, and on-site work to ensure smooth delivery
• Built trust with customers through clear communication and professional advice
• Created marketing content including photos and videos to support brand awareness and lead generation
• Supported business growth through both online (social media) and offline channels

Textile trading company specialising in B2B export from China to South American markets, supplying manufacturers and brands

• Identified and approached potential clients to generate new business opportunities
• Developed relationships with customers to support repeat business
• Assisted in sourcing products and coordinating with suppliers to meet client requirements
• Supported the sales process from enquiry to order, including communication, follow-ups, and coordination
• Worked closely with internal and external partners to ensure smooth order fulfilment