James Potter
Bristol
Summary
Dynamic Sales Executive with a proven track record at DHL eCommerce UK, consistently exceeding sales targets. Expert in client relationship management and negotiation, driving significant revenue growth. Adept at market research and strategic planning, leveraging strong communication skills to deliver tailored solutions and enhance customer satisfaction.
Overview
18
18
years of professional experience
Work History
Sales Executive
DHL eCommerce UK
Bristol
04.2019 - Current
- Consistently achieved 110–220% of yearly sales targets, ranking among the top performers.
- Managed a portfolio of 80 clients, maintaining strong relationships and upselling new products.
- Developed tailored proposals and delivered persuasive sales presentations to decision-makers.
- Conducted market research to identify new opportunities and expand customer base.
- Monitored competitor activity and contributed to strategic planning to maintain market advantage.
- Domestic & International
International Sales Executive (Road & Air)
TNT/FedEx
Bristol
10.2016 - 04.2019
- The ability and desire to sell
- Excellent communication and presentation skills
- Strong commercial awareness
- A confident and determined approach
- Resilience and the ability to cope with rejection
- A high degree of self-motivation and drive
- The ability to work both independently and as part of a team
Commercial Vehicle Sales Executive
Van Sales Uk (Within City West Commercials)
Bristol
05.2015 - 10.2016
- Dealing with a large volumes of incoming sales enquires via telephone & face to face.
- Using in house systems to quote customers on various leasing plans.
- Qualifying and assessing customers' needs to offer them the most suitable products
- Achieve/exceed individual sales targets
- Update and improve product knowledge
- Maintain customer database, ensure customer/prospects call programme is adhered to
- Prospecting targets within given territory
Business Development Co-ordinator
City West Commercials ( Mercedes-Benz )
Bristol
12.2014 - 05.2015
- Help to support the after sales function by maintaining regular contact with our customers
- Acting as a brand ambassador.
- Help achieve industry leading standards of sales and service
- Provide excellent customer satisfaction.
- Assisting and meeting financial objectives.
- Ensuring that all records are completed accurately.
Customer Account Executive
UKMail
Bristol
04.2008 - 12.2014
- Managing a number of high profile UKmail accounts.
- Make regular calls into the managed accounts.
- Be able to Multitask and handle several client accounts
- Have extensive knowledge of the company’s products and services
- Excellent communication and writing skills.
- Coach, support and motivate the Customer Care Agents encouraging and supporting effective team working which will enable us to deliver outstanding Customer Service
- Maintain relationships with other internal departments, and colleagues in other Care Centres.
- Adhere to the company HR policies and lead by example
Education
GCSE'S - English, Maths, Science, PE, Geography
Marlwood High School
BristolKey Qualification - EDI Level 2 Certificate in Customer Service, Intermediate Level Apprenticeship in Customer Services, EDI Level 1 Key Skills in Application of Number, EDI Level 1 Key Skills in Communication, EDI Level 2 NVQ in Customer Service, I-delivered award (ukmail)
Skills
- B2B & B2C Sales
- Client relationship management
- Sales forecasting
- Problem solving
- Prospecting & Lead Generation
- Negotiation & Closing Deals
- Customer Relationship Management (CRM)
- Sales Forecasting & Strategy
- Presentation & Communication Skills
- Market Research
- Target Achievement & KPI Management
- Product knowledge
- Customer service
Accomplishments
- Achieved 110–220% of yearly sales targets for 7 consecutive years.
- Grew regional sales revenue through strategic lead generation and account management.
- Closed high-value deals worth £1.7 million, contributing significantly to company profitability.
- Increased customer retention rate by 6.9% through proactive follow-ups and tailored solutions.
- Awarded 'million pound club' by achieving over £1 million pound of new business revenue in years 2021 & 2025.
Timeline
Sales Executive
DHL eCommerce UK
04.2019 - Current
International Sales Executive (Road & Air)
TNT/FedEx
10.2016 - 04.2019
Commercial Vehicle Sales Executive
Van Sales Uk (Within City West Commercials)
05.2015 - 10.2016
Business Development Co-ordinator
City West Commercials ( Mercedes-Benz )
12.2014 - 05.2015
Customer Account Executive
UKMail
04.2008 - 12.2014
GCSE'S - English, Maths, Science, PE, Geography
Marlwood High School