Yalaina Burgess
London
Summary
A vibrant and passionate nutrition enthusiast currently pursuing a Level 6 Diploma in Nutritional Therapy and a 200-hour Yoga Alliance Teacher Training. With a solid background in customer service, I excel in fast-paced, energetic environments where I can connect with people and contribute to a positive atmosphere. I am seeking a part-time role in an organization that values sustainability and community, where I can help create memorable and positive experiences for customers.
Overview
7
7
years of professional experience
Work History
Bar and Waitress (Seasonal)
The Boat House
Stratford Upon Avon
2021.06 - 2024.09
- Provided exceptional customer service during busy shifts, ensuring a high level of satisfaction even during peak hours.
- Worked as part of a tight-knit team, adapting quickly to varying customer preferences and needs.
Barista and Waitress
ARCLE Café
Stratford Upon Avon
2022.07 - 2024.05
- Collaborated closely with team members to maintain smooth operations and ensure an enjoyable café experience for all customers.
- Offered personalised beverage recommendations, enhancing customer rapport.
Bar Staff
Bierkeller
Nottingham
2021.01 - 2022.07
- Mastered the art of quick, efficient service while maintaining a fun and energetic environment in a high demand setting.
Barista and Waitress
Plantariam Vegan Café
Stratford Upon Avon
2021.01 - 2022.01
- Developed a deep understanding of plant-based products and vegan alternatives, assisting customers in making health-conscious dietary choices.
- Gained practical experience in preparing and serving a variety of health-oriented beverages, including vegan coffees, teas, and matcha.
Conference and Events Team
Crowne Plaza
Stratford Upon Avon
2019.02 - 2021.11
- Assisted in setting up and serving at large-scale events, demonstrating teamwork and effective communication to deliver high-quality service.
Bar and Waitress
Mitchells and Butlers (Encore)
Stratford Upon Avon
2018.01 - 2020.04
- Gained valuable experience working late shifts behind the bar, efficiently preparing beverages and managing customer interactions during busy periods.
Education
Higher National Diploma - Nutritional Therapy
College of Naturopathic Medicine (CNM)
London 09/2024 -
Bachelor of Law - Law with Psychology
Nottingham Trent University
Nottingham 09/2021 - 09/2024
A-Levels - Chemistry (B), Dance (A*), Physics (C)
Stratford Upon Avon Sixth Form
Stratford Upon Avon 09/2019 - 09/2021
GCSEs -
Stratford Upon Avon School
Stratford-upon-Avon 09/2017 - 09/2019
Skills
- Hard working
- Interpersonal skills
- Strong communication
- Barista
- Bartender
- Food safety understanding
- Hygiene regulations compliance
- Special dietary requirements knowledge
- Alcohol licence awareness
Volunteering
Fundraising Volunteer
My Cause UK
January 2024
My chosen charity was Mind, whereby I contributed to generating essential funds for Mind’s mental health services. I developed strong communication and interpersonal skills while advocating for a critical cause in a high-energy, festival environment.
Fundraising Volunteer
Travelteer
June 2024
Volunteered across multiple projects, including work at a children's hospital and orphanage, providing support and care to underprivileged children.
Independently raised £75 for the cause.
Participated in environmental conservation efforts, including beach clean-ups, contributing to the preservation of local ecosystems and raising awareness about sustainability.
Education Volunteer
Plan My Gap Year
July 2023
Volunteered in a local school in Thailand, teaching English to young children.Developed engaging lesson plans and activities to make learning English fun and accessible for students of different ages and abilities.
References
References available upon request.
Timeline
Barista and Waitress
ARCLE Café
2022.07 - 2024.05
Bar and Waitress (Seasonal)
The Boat House
2021.06 - 2024.09
Bar Staff
Bierkeller
2021.01 - 2022.07
Barista and Waitress
Plantariam Vegan Café
2021.01 - 2022.01
Conference and Events Team
Crowne Plaza
2019.02 - 2021.11
Bar and Waitress
Mitchells and Butlers (Encore)
2018.01 - 2020.04
Higher National Diploma - Nutritional Therapy
College of Naturopathic Medicine (CNM)
09/2024 -
Bachelor of Law - Law with Psychology
Nottingham Trent University
09/2021 - 09/2024
A-Levels - Chemistry (B), Dance (A*), Physics (C)
Stratford Upon Avon Sixth Form
09/2019 - 09/2021
GCSEs -
Stratford Upon Avon School
09/2017 - 09/2019
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