TIZIANA MULAS
London
Summary
Dynamic Hospitality Professional dedicated to delivering exceptional service and driving team success. Cultivates strong relationships with guests and staff, enhancing customer satisfation. Utilises problem-solving skills to address challenges promptly and effectively. Manages front and back-of-house operations, staff training and inventory controll. Commits to fostering a positive enviroment that drives performance and maintains high standards.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Restaurant/Bar Manager/ Events Lead
Omnibus Theatre/ Brew&Barrel
London, uk
2025.03 - Current
- Redesigned bar operations with new service layout and workflow to enhance customer experience.
- Managed the Main Theatre bar during busy pre-show and post- show rushes.
- Developed and introduced a theatre-friendly drinks menu`, increasing sales during performances.
- Managed staff team, coordinating shift rotas, training and performance evaluations to uphold service excellence.
- Onboarded new employees and led training on core company values and HR policies.
- Warmly welcomed guests as they entered the private event, handing drinks, showing them to their tables or completing other tasks as required.
- Oversaw food and drink logistics during events.
- Supervised event happenings and intervened quickly to resolve problems.
Assistant Manager
Roti King
London
2023.08 - 2024.12
- Great attention to detail and empathetic problem-solving methods. The goal was to motivate and support the Team members, increase sales of the restaurant and focus to maintain high customer satisfaction.
- Maximizing profits by controlling labor costs and expenses. Manage Employee : hiring and retaining employees.
- Managing contracts and invoices.
- Overseeing restaurant staff performance. Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards.
- Ensuring all aspects of daily operations follow to company policies and standards.
- Perform and oversee regular inventory procedures, order taking, and food waste control.
- Achieve company objectives in sales, service, quality, the appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Supervisor/Assistant Manager
Crust Bros
London
2022.02 - 2023.06
- Exceptional focus on the customer service and on the organization of the restaurant.
- The goal was increasing the sales of the restaurant and keeping control of the costs.Performing outstanding customer service.
- Coaching employees on effective service and presentation techniques.
- Briefing daily pre-shift meetings to discuss specials, house count, reservations and new menu items.
Assistant Manager
Renato's Amsterdam
Amsterdam
2021.01 - 2021.12
- Outstanding focus on the customer service and on the organization of the restaurant.
- The goal was increasing the sales of the restaurant, keeping control of the costs with the company's budget and performing outstanding customer service.
- Management the leadership with the team members for creating a strong work team.
Supervisor
Honest burgers
London
2018.01 - 2020.12
- Prioritize the customer service and the organization of the restaurant.
- The goal was performing outstanding customer service. Management the leadership with the team members.
- Training and supporting the new team members.
Waitress
Franco Manca
London
2016.01 - 2018.05
- Focus on the customer service and on the team working.
- Take orders and offer recommendations and provide customers with daily special options.
- Working closely with the kitchen team to ensure correct meals are delivered.
- Take prompt action whenever necessary to maintain high customer satisfaction.
- Help the management team to improve the restaurant performing.
Skills
- MULTITASKING
- COMMUNICATION
- COORDINATION
- HARD WORKING
- LEADERSHIP
- PROBLEM SOLVING
- PROACTIVE
- GOAL-ORIENTED
- TRAINING AND COACHING STAFF
- TEAM WORKING
Certification
- Course of English School
- National Health - HACCP
- Sales Advisor Course
LANGUAGES
English Proficient
Fluent
Italian Native speaker
Fluent
Affiliations
- Home cooking
- Passionate Baker
- Meditation
- Chinese Medicine & Holistic Medicine
- Reading
- Jazz Music
Timeline
Restaurant/Bar Manager/ Events Lead
Omnibus Theatre/ Brew&Barrel
2025.03 - Current
Assistant Manager
Roti King
2023.08 - 2024.12
Supervisor/Assistant Manager
Crust Bros
2022.02 - 2023.06
Assistant Manager
Renato's Amsterdam
2021.01 - 2021.12
Supervisor
Honest burgers
2018.01 - 2020.12
Waitress
Franco Manca
2016.01 - 2018.05