Jack Ceairns
Product Manage / Sales Consultant
Coventry,West Midlands
Summary
I am a well driven, determined hardworking individual who enjoys progression. Helping others and continuing to develop. I have around 7 years' experience working directly with customers. My experience over the years has taught me how to motivate myself and others around me, ultimately helping the customers I have serviced as well as myself. I have a forward-thinking analytical mind which I believe is perfect to help clients and others around me to have the best experience I can give. I also have ample management experience, leading small to medium sized teams. This helped home in my coaching skills as well as understanding each business's needs and how I can personally reach them. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Outgoing Advertising Sales Representative bringing 6 years of experience and achievements in account development and territory growth. Adept at leveraging market and competitive research to identify new sales opportunities and devise effective sales strategies. Established network within the tourist market.
Overview
10
10
years of professional experience
Work History
WeDesignMaps – Project Manager / Sales Consultant
03.2021 - Current
- Currently at WeDesignMaps my main role is selling advertising spaces for various tourist maps working on a rolling 4-week basis
- I have 4 weeks to reach my target of 6.5K in sales for spaces sold in my area
- Once I have a business booked in, I then must gather artwork off them to send to our designers so they can create their bespoke slot and proof it back to them
- The main skills of this role include being resilient as not every call will be a great call
- It's important I keep myself motivated and continue to offer a great service, tailor my pitches to each client and adapt
- Another skill is time management, I must manage my time well to ensure I contact the right clients at the right times as well as meet my deadlines and target each month
- I have produced some of the highest earning maps in the business earning healthy commission on a monthly and quarterly basis since being here as well as continuing to help grow and manage the Coventry office.
Staysure
02.2017 - 03.2021
- Over my years I have taken on many different tasks / projects within this role, the main part is focused on Sales, Retention, Complaint, Cancellations and Customer service over different brands such as sister companies Avanti and Payingtoomuch
- Over the past year I have been moved to an outbound team mainly focusing on retentions due to the ongoing battle with the Coronavirus pandemic
- I was selected to join this team because of my High Performance, I consistently exceed my targets which consist of Conversion, Margin Generation and Average Order Value
- I have been one of the top performers in these areas of the business consistently since around 6 months after joining Staysure
- I achieve these results from giving it 100% everyday, building rapport, amazing product knowledge, mirroring and simply enough speaking to our customers how they would like to be spoken too
- I try to make my calls stand out to what they have likely experienced elsewhere
- Not only have I participated in these key roles but since joining I have developed immensely, in short, I have led a Grad Bay team which consisted of coaching new agents to prepare them for teams
- I have created documents which are still used to this day as a guide on coaching and sales
- I have led projects with outsourced businesses creating a great relationship for the future and much more
- I have been one of the go to agents to lend a helping hand in each corner of the business always putting 100% in.
Sales / Administration
Tronic Extreme LTD
01.2015 - 02.2017
- This role consisted of many different tasks
- Servicing traders in a swift manner ensuring all orders are completed correctly and quickly
- Reconciling invoices and sorting documents
- Supporting customers daily on problems with orders and dealing with them on the spot
- Uploading items to sell on leading marketplaces
- Maintaining a website and updating designs
- Following up on leads created through phone calls and online chat services
- Hitting sales targets consistently and creating my own target challenges
- Building amazing relationships with tradesmen and the businesses we bought from
- Ensuring daily checks on health and safety in the office / warehouse.
ASDA PLC, Counters
08.2013 - 08.2015
- ASDA was my first job out of full-time education, this gave me a great foundation to start my career
- Serving customers in an extremely fast paced environment on the counters (Pizza, Fishmonger, Rotisserie and Butchery)
- Gained experience in customer service and excelled enough to achieve employee of the month
- Maintained a high level of hygiene
- Worked to customers' needs around allergies and preferences
- Delivering team talks and motivational speeches
- Creating and participating in group building exercises
- Ensuring daily hygiene and health & safety checks
- Going above and beyond for customers daily.
Education
Diploma - Principles of Management & Leadership
Intec Business College
Software & Web development – BCS Certificate Level 3 - undefined
City & Guilds Level 3 IT -
Henley College
Diploma - ICT Systems and
Principles City & Guilds Level 3 - undefined
Diploma - ICT Professional Competence
Ernesford Grange Secondary School
Skills
Advanced problem solving
Project planning and development
Lean manufacturing and design
Business process re-engineering
Excellent negotiation tactics
The ability to persuade customers to buy a product or service
A positive attitude and outlook towards work and life
The ability to connect with customers and build relationships
The The ability to work hard and persistently to achieve sales targetsability to pay attention to details and understand customer needs
In-depth knowledge of the products and services being sold
The ability to monitor sales performance and adjust strategies accordingly
The ability to present oneself and the product/service in a professional and appealing manner
The ability to manage customer relationships and handle complaints
The ability to communicate effectively with customers and colleagues
Timeline
WeDesignMaps – Project Manager / Sales Consultant
03.2021 - Current
Staysure
02.2017 - 03.2021
Sales / Administration
Tronic Extreme LTD
01.2015 - 02.2017
ASDA PLC, Counters
08.2013 - 08.2015
Diploma - Principles of Management & Leadership
Intec Business College
Software & Web development – BCS Certificate Level 3 - undefined
City & Guilds Level 3 IT -
Henley College
Diploma - ICT Systems and
Principles City & Guilds Level 3 - undefined
Diploma - ICT Professional Competence
Ernesford Grange Secondary School