Xhenifer Nuredinaj
Luton,Bedfordshire
Summary
Results-driven Team Leader in construction, specializing in plumbing and heating. Expertise in telephonic etiquette and helpdesk operations, with a track record of high customer satisfaction rates through effective email management and complaint resolution. Proficient in CRM software and credit card processing, delivering innovative client support solutions. Committed to leveraging extensive experience to enhance success in customer service environments.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Team Leader Supervisor
Plumbing and Electrical Company, Construction
Luton, Bedford
10.2022 - 05.2024
- Coordinated scheduling for service visits, ensuring timely responses and high customer satisfaction.
- Addressed customer inquiries across various channels, providing accurate information and solutions.
- Utilised CRM software to document service requests and interactions for comprehensive record-keeping.
- Collaborated with technicians to enhance service delivery efficiency and streamline workflows.
- Executed daily responsibilities with precision and a focus on efficiency.
- Maintained flexible working hours, including nights, weekends, and bank holidays.
- Established strong team relationships, fostering a collaborative environment.
- Applied positive customer service techniques to effectively resolve issues.
Fashion Designer
Jenny's Tailor
TIRANA, Albania
01.2020 - 10.2022
- Regularly updated knowledge of industry trends, stayed ahead of competitors.
- Participated actively in brainstorming sessions; contributed valuable inputs towards seasonal themes.
- Achieved sleek look in gowns with careful selection of fabrics and materials.
- Studied colour theory and application, crafted visually appealing palettes for every season.
- Assisted customers in selection process, offered personalised styling advice.
- Conferred with sales team, ensured alignment of product line with market preferences.
Education
Diploma of Higher Education - Fashion Design
Technical Economical School of Tirana
Tirana, Albania 09.2016 - 05.2020
Foundation Degree in Arts - Fashion Design
Istituto di Moda Burgo
Tirana 09.2020 - 06.2022
Skills
- Telephonic etiquette
- Helpdesk operations
- CRM software proficiency
- Email management
- Timeframe estimation
- Complaint resolution
- Customer service excellence
- Credit card processing
- Innovative thinking
- Customer Service
- Issue resolution
- Client support
Languages
English
Advanced
Italian
Elementary
Timeline
Team Leader Supervisor
Plumbing and Electrical Company, Construction
10.2022 - 05.2024
Foundation Degree in Arts - Fashion Design
Istituto di Moda Burgo
09.2020 - 06.2022
Fashion Designer
Jenny's Tailor
01.2020 - 10.2022
Diploma of Higher Education - Fashion Design
Technical Economical School of Tirana
09.2016 - 05.2020