Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Mishal Ajmal

LONDON,LEWISHA

Summary

Highly skilled administrative professional with extensive expertise in MS Office, document control, and accounts payable. Demonstrates a proactive work ethic and resourceful approach to problem-solving, ensuring efficient office operations. Adept at multitasking, effective delegation, and maintaining calm under pressure. Proficient in front desk security measures, telephonic etiquette, and hospitality services. Committed to health and safety compliance with a strong background in IT skills and multi-line telephone systems knowledge. Career goal includes leveraging administrative procedures knowledge to enhance organisational efficiency and support executive teams effectively.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work history

Front desk receptionist

Travelodge lewisham
London, lewisham
03.2024 - Current
  • Streamlined communication between different departments through efficient message handling.
  • Oversaw office supply orders and replenished stock for staff use.
  • Assisted visitors with completing and submitting paperwork.
  • Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
  • Monitored visitor access meticulously, enhancing security within premises.
  • Created agendas for meetings, prepared materials and took detailed notes.
  • Assisted colleagues with ad-hoc tasks when required contributing to cohesive team environment.
  • Handled office petty cash and maintained flawless records.
  • Represented company and promoted brand with exceptional service and presentation.
  • Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..
  • Wrote professional letters, memos and emails for internal and external business communication.
  • Ensured timely scheduling of appointments with detailed coordination.
  • Set up office spaces, equipment and support services for client and team meetings.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Monitored building security, updated logs and issued visitor badges.
  • Improved office efficiency by managing incoming calls and direct them to appropriate departments.
  • Updated all company contact lists regularly, providing ease of access to information..
  • Issued visitor and contractor passes and recorded visits on security system.
  • Coordinated with maintenance staff to ensure cleanliness and hygiene standards met in the lobby area.
  • Managed courier services efficiently, ensuring timely dispatch and receipt of parcels.
  • Attended to emergency situations calmly whilst contacting appropriate personnel swiftly.
  • Handled various administrative duties like filing paperwork or updating databases diligently.
  • Kept reception area clean and organised to uphold professional office reputation.

Administrative coordinator

hospital
punjab, pakistan
12.2018 - 10.2022
  • Implemented and enforced robust filing systems for quick, accurate document retrieval.
  • Resolved conflicts swiftly for harmonious workplace atmosphere.
  • Upheld stringent quality standards in document preparation and record keeping.
  • 'Managed over 50 customer calls per day', or "Increased sales by 10%
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Attended meetings and maintained files of notes taken during meetings.
  • Cultivated relationships with high-volume suppliers to drive beneficial business deals.
  • Prepared detailed reports with use of data analysis skills.
  • Processed invoices, resulted in accurate financial records.
  • Created and submitted progress reports to upper management.
  • Coordinated travel arrangements, ensured smooth business trips.
  • Strengthened traceability and developed organisation systems for records, reports and agendas.

Administration receptionist

civil hospital
pakistan/ gujranwala, punjab
09.2014 - 11.2018
  • Offered knowledgeable, friendly support to in-office guests.
  • Greeted clients and customers, providing access passes.
  • Completed and filed compliance administration.
  • Coordinated travel flights, accommodation and itineraries for office staff.
  • Booked couriers and maintained inbound and outbound business post.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Updated database regularly, ensuring accurate record-keeping at all times.
  • Welcomed visitors with warmth and professionalism for positive first impressions.
  • Monitored office safety to best protect staff and clients.
  • Coordinated appointments for seamless scheduling of meetings.
  • Ordered food and refreshments for client meetings within specified budgets.
  • Managed scheduling to ensure smooth operations in the office.
  • Created agendas for meetings, prepared materials and took detailed notes.
  • Implemented strict GDPR controls for improved compliance.

Education

Master of Business Administration - business

ulster university london
united kingdom
09.2022 - 10.2023

Skills

  • MS Office
  • Document control
  • Mail handling
  • Accounts Payable (AP)
  • Resourceful approach
  • Physical stamina
  • Switchboard management
  • Proactive work ethic
  • Effective delegation
  • Calm under pressure
  • Accounts payable, receivable, general ledger accounting
  • Billing procedures
  • Billing processing
  • Security system knowledge
  • Travel planning
  • Hospitality services
  • Hospitality etiquette
  • Initiative taking
  • Knowledge of administrative procedures
  • Front desk security measures
  • Reception area maintenance
  • IT skills
  • Telephonic etiquette
  • Multitasking proficiency
  • Decision making
  • Complaint resolution
  • Microsoft Office Suite
  • Self-motivation
  • Data Entry
  • Multi-Line telephone systems knowledge
  • Health and Safety Compliance
  • Conflict mediation

References

References available upon request.

Timeline

Front desk receptionist

Travelodge lewisham
03.2024 - Current

Master of Business Administration - business

ulster university london
09.2022 - 10.2023

Administrative coordinator

hospital
12.2018 - 10.2022

Administration receptionist

civil hospital
09.2014 - 11.2018

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Mishal Ajmal