Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
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Woody Eastman

BASILDON,ESSEX

Summary

During my free time I am a enthusiastic golfer having played the sport for the past 15 years at Orsett Golf Club. I have represented Orsett at youth and men's level and in 2019, I was the Orsett Cadet Club Captain


I also like to travel having been to over 20 different countries and have a huge passion for football having been a season ticket holder at Chelsea for the past 6 seasons

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Customer service advisor

Husqvarna UK Ltd
Basildon, Essex
12.2023 - Current
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Managed complex customer issues to successful resolution.
  • Enhanced brand loyalty, provided excellent service at all times.
  • Resolved pressing customer issues, ensured repeat business.
  • Handled high volume of calls daily for faster issue resolution.
  • Assisted customers in product selection to boost sales.
  • Utilised excellent communication skills to provide detailed product information.

Sales administrator

Total Diamond Products
Basildon, Essex
11.2019 - 12.2023
  • Improved customer satisfaction by handling all sales queries swiftly and efficiently.
  • Delivered outstanding administrative support for smooth sales operations.
  • Managed client database to ensure accurate record-keeping.
  • Coordinated with the sales team, enhancing overall productivity.

Education

GCSEs - Maths, Science, English, Computer Science, PE, Business Studies

The Bromfords School and Sixth Form College
Wickford
09.2013 - 07.2018

A-Levels - Business Administration

Institute for Apprenticeships and Technical
Basildon, Essex
11.2019 - 02.2021

Skills

  • Email correspondence
  • Time management
  • Follow-Up strategies
  • Order processing
  • Data analysis
  • Returns and refunds handling
  • Microsoft office suite familiarity
  • Call centre experience
  • Social media use
  • Billing understanding
  • Positive attitude
  • IT troubleshooting
  • Customer care expertise
  • Product knowledge
  • Patience maintaining
  • Telephone etiquette
  • Payment Processing
  • Customer account management
  • After-sales support
  • Office 365 usage
  • Data confidentiality
  • Problem-solving
  • Team Leadership
  • Stock management
  • Inventory control
  • Microsoft Office
  • Shipping and receiving
  • Logistical planning
  • Written and verbal communication skills
  • Multi-tasking
  • Data acquisition
  • Customer service expert

Affiliations

  • Golf
  • Football
  • Food
  • Travelling
  • All Sports

Certification

First Aid Trained

Certified Fire Extinguisher User

Timeline

Customer service advisor

Husqvarna UK Ltd
12.2023 - Current

Sales administrator

Total Diamond Products
11.2019 - 12.2023

A-Levels - Business Administration

Institute for Apprenticeships and Technical
11.2019 - 02.2021

GCSEs - Maths, Science, English, Computer Science, PE, Business Studies

The Bromfords School and Sixth Form College
09.2013 - 07.2018

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Woody Eastman