Winfred Makau
Bletchley,Buckinghamshire
Summary
Organised Support Assistant with talent for improving workflow and boosting team efficiency. Enhanced support processes, leading to smoother daily operations and increased client satisfaction. Known for excellent communication and problem-solving skills, consistently helping colleagues and clients achieve their goals.
Offering strong interpersonal and communication skills, paired with willingness to learn and adapt quickly. Knowledgeable about providing empathetic support and maintaining positive attitude in challenging situations. Ready to use and develop problem-solving, organisational, and teamwork skills in healthcare role.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
Work history
SEND SUPPORT ASSISTANT
ESGO/MACLNTYRE
Milton Keynes, Buckinghamshire
2025.03 - Current
- Provided emotional support to children with learning difficulties, contributing to a positive school environment.
- Improved student engagement with tailored lesson plans that catered to specific learning styles and preferences.
- Facilitated social interactions among peers, fostering a sense of belonging and acceptance within the school community.
- Enhanced learning experiences by developing and implementing individualised education plans for learners with disabilities.
- Responded promptly to any signs of distress or discomfort from students during educational activities ensuring their well-being at all times.
- Assisted in meal times, personal care tasks, reinforcing good hygiene practices amongst learners with disabilities.
- Supported inclusion initiatives within the school setting, ensuring every student felt valued and heard.
- Developed creative strategies for teaching core subjects to students with diverse learning abilities.
- Assisted clients with bathing and personal grooming to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
Healthcare support worker
Medicare support housing Ltd
Milton Keynes, Buckinghamshire
2023.05 - Current
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Supported the implementation of care plans tailored to individual patient needs.
- Practised infection control standards to maintain patient health and safety.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Maintained a clean, safe environment for all patients.
- Worked closely with multidisciplinary team to deliver holistic care.
- Helped elderly residents with basic living skills such as dressing and feeding themselves.
- Provided emotional support for patients and their families during difficult times.
- Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
- Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
- Facilitated social activities for patients, boosting morale and wellbeing.
- Assisted in mobility exercises to enhance physical strength and recovery of patients.
- Assisted medical staff with routine clinical procedures, enhancing efficiency.
- Attended mandatory training courses on regular basis to keep skills updated.
- Documented patient observations accurately for healthcare team's reference.
- Ensured timely delivery of meals and refreshments, maintaining hydration levels of patients.
- Enabled better understanding between healthcare team members by acting as a liaison between them.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Prepared meals according to individual dietary requirements, promoting good nutrition.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Monitored client health conditions and reported immediate issues to manager.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to [Job title].
- Accompanied client to medical or dental appointments, grocery and errands.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Organised activities and exercises to promote physical and mental well-being.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Submitted reports to manager regarding status of client.
- Provided companionship and emotional support to distressed or lonely residents.
- Maintained confidentiality and compliance standards for optimised patient care.
- Optimised patient satisfaction through compassionate, considered care and communication.
Support care worker
MAKUENI CARE KENYA
Nairobi, Kenya
2021.06 - 2023.01
- Assured proper nutrition by preparing meals as per dietary requirements of each individual client.
- Administered medication according to prescribed schedules, ensuring health maintenance.
- Established supportive relationships with patients, fostering trust and communication.
- Assisted clients with daily activities for improved quality of life.
- Calmly managed occasional outbursts or difficult behaviours from clients exhibiting excellent crisis management skills.
- Promoted patient independence through encouragement and guidance in performing tasks.
- Developed personalised care plans in consultation with health professionals tailoring service provision according to individual needs.
- Provided comprehensive care to patients by ensuring their physical and emotional needs were met.
- Helped organise engaging recreational activities to enhance the social skills of patients.
- Facilitated social outings, promoting community integration and mental wellbeing.
- Maintained a clean, safe environment for patients' comfort and safety.
- Transported clients to medical appointments or other necessary errands thereby providing indispensable logistical support.
- Responded rapidly during emergencies ensuring timely medical intervention.
- Offered emotional support during challenging times, facilitating better coping mechanisms.
- Collaborated efficiently with multidisciplinary teams for optimal patient care planning.
- Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Administered oral medication as required in line with stringent drug control regulations.
- Prepared tasty and healthy meals to meet dietary requirements.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Collaborated with clients to clean house and prepare meals with person-centred care approach.
- Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
Patient care attendant
THE NAIROBI SOUTH HOSPITAL
Nairobi, Nairobi
2020.01 - 2021.05
- Supported physiotherapy exercises as instructed by healthcare practitioners resulting in improved patient recovery times.
- Delivered prescribed medications under supervision of registered nurse, ensuring timely intake by patients.
- Encouraged restful sleep with effective bedtime routines leading to improved health outcomes.
- Conducted regular checks on patients, promptly reporting any health changes to the nursing staff.
- Documented health vitals to facilitate accurate treatment plans.
- Facilitated smooth communication between patients and medical staff for better understanding of treatment plans.
- Performed light housekeeping duties to maintain a comfortable living space for patients.
- Provided emotional support, boosting patient morale during treatment.
- Improved patient comfort by regularly adjusting bed positions.
- Offered companionship through conversation and leisure activities promoting mental well-being in isolated individuals.
- Assisted with personal hygiene tasks for greater patient dignity.
- Assisted in transferring patients from beds to chairs using lifting equipment, preventing accidents or injuries.
- Assisted in feeding activities ensuring adequate nutritional intake among individuals who struggled with self-feeding.
- Accompanied patients on walks or wheelchairs for physical therapy sessions or appointments, enhancing their mobility and independence.
- Provided assistance in toileting activities maintaining high standards of personal hygiene amongst care recipients.
- Ensured proper hydration by providing water at regular intervals.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Maintained client dignity and respect throughout dressing, showering and toileting.
- Aided clients with bedtime routines, washing and dressing.
- Assisted clients with daily household tasks including cleaning, laundry and food preparation.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Operated hoists to move clients in and out of bed.
- Delivered toileting support for clients with mobility issues.
- Safely transported and accompanied clients to appointments and activities.
- Ensured clients were correctly taking prescribed medications, maintaining optimal health.
- Accompanied clients to medical or dental appointments, grocery and errands.
- Improved social health by promoting participation in hobbies and social interests.
- Maintained excellent physical fitness levels to safely, securely lift and manoeuvre patients.
- Produced weekly patient progress reports, enabling appropriate reviews and amendments to care plans.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
Education
NVQ Level 3 - Health and Social care
Learn direct
United Kingdom2029-01
Diploma of Higher Education - Nursing
Learn direct
United Kingdom2029-01
Certificate of Higher Education - HEALTHCARE Assistant coursework
Ujuzi Fursa Africa college
Nairobi 2021-06
KCSE - High school diploma
ST Angelas High school
Kitui2019-01
Skills
- Patience and resilience
- Professional correspondence writing
- Contract review and interpretation
- Basic first aid training
- Budgeting and financial control
- Documentation handling
- Facility equipment handling
- Sensitivity to others' needs
- Data recording techniques
- Ethical understanding
- Emergency procedures knowledge
- Confidentiality management
- Policy adherence
- Office equipment operation
- Proactive engagement
- Compassionate demeanour
- Client-Focused approach
- Recruitment support
- Practical care delivery
- Medication Administration
- Meeting coordination
- Digital literacy
- Telephone etiquette
- Change implementation
- Office equipment maintenance
- Empathy and compassion
- Person-centred support
- Creative problem solving
- Internal communication
- Basic Life Support Certification
- Conflict resolution expertise
- Confidentiality maintenance
- Client relations
- Stress resilience
- Verbal articulation
Languages
English, Swahili
Native
Makaton
Advanced
C1
German
Advanced
C1
Timeline
SEND SUPPORT ASSISTANT
ESGO/MACLNTYRE
2025.03 - Current
Healthcare support worker
Medicare support housing Ltd
2023.05 - Current
Support care worker
MAKUENI CARE KENYA
2021.06 - 2023.01
Patient care attendant
THE NAIROBI SOUTH HOSPITAL
2020.01 - 2021.05
NVQ Level 3 - Health and Social care
Learn direct
Diploma of Higher Education - Nursing
Learn direct
Certificate of Higher Education - HEALTHCARE Assistant coursework
Ujuzi Fursa Africa college
KCSE - High school diploma
ST Angelas High school