Willow Richardson
Poole,Dorset
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities. Also a passionate job seeker ready to help team achieve company goals.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
AFCB Safety Steward
AFC Bournemouth
Bournemouth, Dorset
06.2023 - Current
- Conducted comprehensive bag searches and ID checks.
- Advised customers on logistical queries, demonstrating clear understanding of site layout and event timetables.
- Interacted with guests and staff to build rapport.
- Welcomed attendees and promptly resolved queries.
- Coordinated up to [Number] attendees in safely entering and exiting site areas.
- De-escalated and resolved conflicts with firm and professional style.
- Reported incidents to security team for resolution.
sales assistant
Poundland
Poole, Dorset
02.2012 - 06.2023
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs..
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Built lasting relationships with clients through customer service interactions.
- Received and processed shipments and deliveries to maintain organised workflow.
Education
functional skills level 2 - English
Adult education
Dorset 09.2021 - 07.2022
Functional Skills Level 1 - Maths
Adult education
Dorset 09.2021 - 07.2022
Skills
- Teamwork skills
- Ability to effectively plan
- Conflict resolution
- Health and safety awareness
- Great at working as a team
- Good communication skills
- Good customer service
- Good planning and organising skills
Languages
English
Native
Timeline
AFCB Safety Steward
AFC Bournemouth
06.2023 - Current
functional skills level 2 - English
Adult education
09.2021 - 07.2022
Functional Skills Level 1 - Maths
Adult education
09.2021 - 07.2022
sales assistant
Poundland
02.2012 - 06.2023
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