William Kay
Customer Service Representative
Manchester,County (Optional)
Summary
Dedicated and results-driven financial services professional with one year of experience at Interactive Investor, where I successfully completed UK Dealer training and consistently resolved complex customer complaints in a fast-paced, high-pressure environment. Recognized for my strong work ethic, ability to remain calm under pressure, and commitment to delivering high-quality client service. Proven ability to adapt quickly, learn new processes efficiently, and contribute effectively to team goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Customer service representative
Interactive Investor
Manchester
01.2024 - Current
- Built rapport with customers through courteous and professional communications.
- Maintained a calm and professional demeanor when dealing with challenging or upset customers, ensuring a positive interaction.
- Preparing and delivering the required documentation to the FSCS to assist in their inquiry into the client's dispute with a particular company.
- Consistently executed trades for clients with precision and speed in a dynamic, high-pressure setting.
Customer assistant
Tesco
Manchester
10.2014 - 12.2023
- Monitored stock movement, swiftly addressing any discrepancies or issues identified.
- Troubleshot any issues that arose during the receiving or dispatching of goods efficiently without causing delays.
- Analysed inventory metrics and reported on findings to improve procurement strategies.
Education
A-Levels - Sport and Exercise Sciences
St. Monicas
Manchester 09.2011 - 09.2013
GCSEs -
St. Monicas
ManchesterSkills
- Prioritisation and time management
- Ability to stay calm under pressure
- Strong work ethic, and integrity
- Professional communication
- Thrives on constructive feedback to enhance skills and adapt effectively
Timeline
Customer service representative
Interactive Investor
01.2024 - Current
Customer assistant
Tesco
10.2014 - 12.2023
A-Levels - Sport and Exercise Sciences
St. Monicas
09.2011 - 09.2013
GCSEs -
St. Monicas
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