Nathan Kaba

• Act as first point of contact for customer enquiries, providing accurate information and resolving issues through telephony and case‑management systems.
• Triage cases, identify priority issues, and escalate to specialist teams where required to ensure timely resolution.
• Analyse workflows to reduce response times and improve service delivery, supporting KPI performance.
• Maintain accurate digital records and ensure all customer information is logged in line with GDPR and organisational standards.
• Collaborate with cross‑functional teams to coordinate actions, share updates, and maintain consistent service levels.
• Track operational metrics and contribute to continuous improvement initiatives.

• Managed high‑volume communications, directing enquiries to appropriate teams and ensuring timely responses.
• Oversaw document preparation, digital file management, and process auditing to maintain accurate and compliant records.
• Coordinated complex schedules, meetings, and events, including room bookings, invitations, and minute‑taking.
• Supported multiple departments by managing inboxes, preparing reports, and ensuring smooth administrative operations.
• Maintained confidentiality and adhered to data protection standards when handling sensitive information.

• Managed daily operations including cash reconciliation, compliance checks, and accurate record‑keeping.
• Resolved customer concerns using clear communication and problem‑solving strategies.
• Led visual merchandising initiatives and maintained operational standards under pressure.