William French
Malton
Summary
Results-driven professional with expertise in lead generation, prospecting, and relationship building. Demonstrates strong negotiation and closing skills, combined with in-depth product knowledge and a consultative selling approach to drive business growth. Committed to fostering long-term client relationships while achieving measurable sales outcomes.
Overview
8
8
years of professional experience
Work History
Forklift Operative
JM Packaging
Malton, North Yorkshire
03.2023 - Current
- Worked closely with warehouse staff to track and manage inventory, ensuring the availability of products for customer orders and timely shipments, contributing to on-time sales fulfilment.
- Ensured proper organization and placement of inventory, reducing errors and streamlining order fulfilment processes, thus improving overall customer satisfaction and service delivery.
- Maintained a clean and safe working environment, adhering to safety protocols and warehouse best practices, which directly supported smooth sales operations and customer delivery timelines.
- Collaborated with sales and logistics teams to track stock levels, ensuring product availability for sales orders and supporting efficient order processing.
Sales account manager
Practice Supplies
Malton, North Yorkshire
02.2022 - 03.2023
- Managed a high-volume pipeline by making 200 cold calls daily to prospective clients, targeting both new business acquisition and nurturing existing relationships.
- Conducted detailed needs assessments through direct conversations to understand client requirements and offer tailored solutions, resulting in a high conversion rate.
- Successfully generated leads, scheduled appointments, and closed sales by overcoming objections and positioning products/services as effective solutions.
- Maintained detailed records of client interactions, sales progress, and follow-up actions in CRM systems, ensuring consistent and organized follow-up communication.
- Developed and refined sales scripts and strategies, continuously improving outreach effectiveness based on performance metrics and customer feedback.
Waiter
La Trattoria Malton
Malton, North Yorkshire
05.2018 - 02.2022
- Addressed customer concerns and objections with professionalism, resolving issues quickly to preserve customer loyalty and retention.
- Worked collaboratively with team members to meet sales targets and deliver exceptional customer experiences during high-volume periods.
- Monitored sales trends, provided feedback, and helped optimize the customer experience to drive business growth.
- Followed company procedures and best practices, ensuring a smooth sales process and compliance with all standards.
Waiter
The India Restaurant
Malton, North Yorkshire
01.2017 - 05.2018
- Engaged with customers in a friendly, approachable manner, creating an inviting atmosphere to build rapport and encourage return business.
- Effectively communicated product offerings, providing recommendations based on customer preferences and needs to drive sales.
- Upsold additional items and promoted specials, increasing average transaction value through persuasive and consultative selling techniques.
- Accurately processed orders and payments, ensuring a seamless transaction experience and fostering customer satisfaction.
- Maintained a deep understanding of the product menu, using this knowledge to address customer inquiries and offer tailored solutions.
Education
LVL 2 - Mechanics
York College
YorkLVL 2 - Engineering
York College
YorkGCSEs -
Malton School
Skills
- Lead Generation and Prospecting
- Relationship Building
- Negotiation and Closing Skills
- Product Knowledge and Consultative Selling
Affiliations
- Long walks on the weekend
- Swing Trading the Forex market
- Product Research
Timeline
Forklift Operative
JM Packaging
03.2023 - Current
Sales account manager
Practice Supplies
02.2022 - 03.2023
Waiter
La Trattoria Malton
05.2018 - 02.2022
Waiter
The India Restaurant
01.2017 - 05.2018
LVL 2 - Mechanics
York College
LVL 2 - Engineering
York College
GCSEs -
Malton School
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