William Brown

• Provided customer service to encourage repeat business.
• Assisted customers in selecting products to promote satisfaction.
• Stocked shelves to facilitate easy access for customers.
• Communicated daily offers to enhance awareness of in-store deals and discounts.
• Managed high-pressure situations effectively to maintain customer satisfaction during peak hours and busy Christmas period.
• Operated till systems to streamline the check-out process for customers.

Facilitated smooth store operations by working in a team to ensure shelves are stocked, customers are served, and store displays are organised to enhance shopping experience.

Assisted in creating training materials and communication content for 45,000 employees across 25 countries.
Supported launch of new HR system and global processes through written content, images, diagrams, and videos.
Facilitated development of online training modules with voiceovers for employee engagement.

Assisted in development of global employee website for 30k users on Microsoft SharePoint platform.
Contributed to creation of over 300 pages of content including images, text, and links.
Supported end-user testing and provided go-live assistance.

Weekly voluntary work in a Primary school rotating across various age groups from age 5-11.