Wiktoria Wrona

Experienced in retail and hospitality with a calm, focused approach under pressure. Skilled at quickly resolving issues on the shop floor and confident in engaging with customers and using technology. Reliable and adaptable, consistently ready to step in and maintain smooth operations. A collaborative team player with strong attention to detail, presentation, and efficiency.

• Reduced queue times by quickly resolving 10–15 self-checkout issues per shift during peak holiday periods.
• Consistently received praise from customers and managers for friendly, efficient service.
• Maintained one of the cleanest checkout zones, passing all shift audits without issue.
• Trusted to open and close the store independently within 4 weeks of starting.
• Trained 3+ new hires, ensuring they met hygiene and service standards.
• Managed up to 25 customer orders per shift while maintaining speed and presentation.

I've been playing the violin for over 15 years and passed Grade 7. It's helped me build focus, patience, and confidence, especially when performing in front of others or playing as part of a group.