Wiktoria Urbanska
Luton,Bedfordshire, England
Summary
Dedicated and organised professional with experience in hospitality and operational support. Currently supervising front-of-house operations in a luxury retirement village. Skilled in customer service, team coordination, and event planning, with a strong focus on compliance and safety. Holds a BA in Human Resources Management and a Leadership Apprenticeship. Known for a calm, structured, and reliable approach, with strong communication skills and the ability to build trust with colleagues and customers.
Overview
10
10
years of professional experience
Work History
Reception Supervisor
Audley Villages
Stokenchurch, Buckinghamshire
10.2025 - Current
- Coordinated front-of-house operations to maintain service quality and team effectiveness.
- Guided reception team to improve engagement and operational efficiency.
- Facilitated onboarding processes to create positive employee experiences.
- Managed communication between departments to ensure effective service delivery.
- Maintained administrative records to support internal communication and operations.
Receptionist
Audley Villages
Stokenchurch, Buckinghamshire
07.2023 - 09.2025
- Delivered exemplary front-of-house service, enhancing experiences for residents, families, and visitors.
- Facilitated effective communication between staff, residents, and families, enhancing collaboration and understanding.
- Coordinated planning and execution of community events, including winter fair, to enhance community engagement.
- Facilitated administrative and operational support by managing correspondence and addressing telephone inquiries.
- Coordinated social media content creation to promote events and boost community engagement.
Warehouse Operator
Groves of Thame
Thame, Oxfordshire
07.2019 - 06.2023
- Oversaw order fulfilment and logistics operations in dynamic environments.
- Ensure compliance with health and safety procedures to maintain a safe working environment.
- Facilitated teamwork by coordinating projects and ensuring seamless collaboration among team members.
Food & Beverage Operational Assistant
Miller & Carter
Aylesbury, Buckinghamshire
09.2021 - 05.2022
- Delivered exceptional customer service in demanding hospitality environments.
- Facilitated team operations during busy periods through effective communication and flexibility.
- Enhanced guest satisfaction through strategic planning and execution of events and promotions.
Cosmetic Consultant
Maybelline, Revlon, Clochee
Katowice, Silesian Voivodeship in Poland
01.2016 - 01.2019
- Facilitated engaging product demonstrations, showcasing features and benefits to enhance customer understanding.
- Cultivated diverse communication techniques to engage audiences and strengthen relationships.
- Analysed campaign results to derive actionable insights that enhance future strategies.
Education
Leadership Apprenticeship - Team Leader Programme
HM Government - Apprenticeships
England01-2025
BA in Management - Human Resources Management
WSB Merito University
Chorzow, Poland01-2024
English & Maths Level 2 -
Functional Skills
England01-2024
Skills
- Customer service excellence
- Team leadership
- Onboarding and support
- Communication skills
- Event coordination
- Safety management
- Conflict resolution
- Cross-team collaboration
- Microsoft Office proficiency
- Administrative systems management
- Record keeping compliance
- Social media management
- Emergency response
Languages
English
Advanced
C1
Polish
Proficient
C2
Hobbies and interests
Enjoy sports, wellness, and personal development.
Timeline
Reception Supervisor
Audley Villages
10.2025 - Current
Receptionist
Audley Villages
07.2023 - 09.2025
Food & Beverage Operational Assistant
Miller & Carter
09.2021 - 05.2022
Warehouse Operator
Groves of Thame
07.2019 - 06.2023
Cosmetic Consultant
Maybelline, Revlon, Clochee
01.2016 - 01.2019
Leadership Apprenticeship - Team Leader Programme
HM Government - Apprenticeships
BA in Management - Human Resources Management
WSB Merito University
English & Maths Level 2 -
Functional Skills