HAZEL RAYE
London,United Kingdom
Summary
Accomplished professional with expertise in front-of-house operations and CRM systems, demonstrating exceptional organisational skills and customer service excellence. Proficient in IT and facilities management, with a strong ability to remain calm and professional under pressure. Adept at verbal and written communication, detail orientation, and multitasking mastery, ensuring efficient workplace management and patient handling. Career goals include leveraging decision-making capabilities to enhance operational efficiency in dynamic environments.
Overview
8
8
years of professional experience
Work history
Reception Supervisor
Lexington Reception Services (Houlihan Lokey)
London
2024.01 - 2026.07
- Supervised and supported a team of two receptionists, including rota management and training for desk coverage.
- Monitored team performance and provided coaching and guidance.
- Resolved complaints, concerns, and service issues promptly, escalating to management as needed.
- Worked closely with the General/Catering Manager to ensure all meeting room bookings, catering requests, and additional service requirements are accurately managed and communicated.
- Implemented continuous improvement initiatives that enhanced client experience.
- Coordinated new processes and systems to improve service delivery and operational efficiency.
- Conducted regular audits of front-of-house services and implemented corrective actions where necessary.
- Maintained strong working relationships with colleagues and service partners, building occupants, and management teams.
- Provided support/training to new team members, including Support Staff covering periods of absence, annual leave, and increased business demand.
- Shared business updates and operational information with the team.
- Completed reports, administration tasks, and operational documentation to the required standard.
- Maintained awareness of all Health and Safety requirements, reporting concerns appropriately.
(Interim) Workplace Coordinator
Houlihan Lokey
Paris
2026.04 - 2026.04
- Functioned as the primary on-site support contact during a critical office relocation, coordinating efforts for a smooth transition for all personnel.
- Coordinated Houlihan Lokey's Paris office expansion post-acquisition, facilitating integration of 70 new employees during rapid growth.
- Managed workplace readiness, coordinating desk setups, office supplies, facilities management, and liaising with Service Office (Kwerk) for three levels of office space.
- Maintained elevated service standards within a dynamic, fast-paced environment, ensuring a positive experience for employees and clients.
- Provided floor-walking support, addressing immediate IT, facilities, and workplace process queries to minimise operational disruption.
- Developed temporary meeting room process aligned with Houlihan Lokey operational procedures.
- Collaborated with IT, facilities, and corporate services teams to efficiently escalate and resolve issues.
- Worked closely with the Kwerk team on related facility enquiries, especially using their in-house system to book meeting rooms plus other.
- Attended client hospitality and daily operations using Condeco (Eptura) and utilising the in-house system, Freshservice.
- Supported the HR team for onboarding procedures, including verifying right-to-work documentation and assisting new employees with settling in.
Senior Corporate Receptionist
Lexington Reception Services (Houlihan Lokey)
London
2023.11 - 2024.01
- Created a welcoming, professional experience for clients and visitors to ensure a positive first impression.
- Cultivated strong relationships with clients, visitors, service partners, and stakeholders to foster collaboration and enhance service delivery.
- Maintained the Business Lounge area, offering refreshments and ensuring a consistently welcoming client experience.
- Responded to enquiries in a professional, efficient, and timely manner.
- Managed incoming enquiries and requests efficiently via in-person, telephone, and email correspondence using required standards and ensured prompt message delivery.
- Provided timely updates to waiting visitors regarding their host's arrival, maintaining clear communication.
- Advised and directed visitors on building facilities and amenities, ensuring their needs were met.
- Escorted visitors to their designated destinations, facilitating seamless handovers between team members.
- Optimised meeting room occupancy and usage while upholding high standards of service delivery.
- Developed a comprehensive understanding of client needs and preferences and distributed relevant information to the team to enhance service delivery.
- Coordinated room reservations using Condeco (Eptura) Booking System and Freshservice CRM for efficient facilities and visitor management.
Receptionist/Office Administrator
Feme Ltd (HQ)
London
2022.10 - 2023.11
- Greeted visitors at reception and directed contractors to their designated contacts.
- Managed incoming calls, directed them to appropriate personnel, and recorded messages for follow-up actions.
- Assisted with customer complaints, delivering effective and courteous solutions to ensure satisfaction.
- Maintained the visitor book and issued and recorded visitor badges using Net2 Access Control.
- Assisted with onboarding and offboarding new staff using Podio CRM.
- Coordinated with facilities team to oversee contractor activities on-site, ensuring timely completion of tasks.
- Managed inventory of office supplies by placing timely orders to prevent shortages, warehouse PPE and other authorised online purchases.
- Processed new account applications on designated platforms, ensuring accuracy and completeness on relevant workspaces and platforms.
- Ensured daily outbound post was franked and ready for collection.
- Assisted the CEO in scheduling meetings and coordinating logistics for virtual calls.
- Booked flights, created travel itineraries and arranged other travel requirements for the CEO and office using third party vendor.
- Cleared showroom space in collaboration with the marketing team for efficient product distribution.
UK & EMEA Deal Desk Administrator
8x8 UK Ltd (EMEA HQ)
London
2018.12 - 2022.10
- Supported sales and customer success teams with policy interpretation, enforcement, and Salesforce deal desk training, enhancing team understanding of processes.
- Reported into Commercial Operations and worked closely with Sales, Support, Customer Success, Finance and Legal to support timely and accurate contract bookings.
- Processed new business contracts, ensuring compliance with company sales policies and guidelines, facilitating accurate deal execution.
- Provided services to the Channel Sales Team across SMB, Mid-Market, Enterprise and Public Sector in the execution of sales orders.
- Tracked key performance indicators to assess team performance.
- Delivered partner enablement sessions and coordinated lead-generation activities, marketing events, product demonstrations, and service reviews to strengthen partner relationships.
- Supported channel partners in identifying customers experiencing challenges surrounding email, helping minimise the risk, cost and complexity associated with damaging email attacks, data loss, breaches and email downtime.
Education
Bachelor of Business Administration - Events Management
University of Greenwich
LondonA-Levels - Business and Management
Kensington & Chelsea College
LondonA-Levels - Music & Music Technology
The BRIT School
LondonGCSEs - Grades 9–4 (A–C) including English and Mathematics
Convent of Jesus & Mary Language School
LondonSkills
- Front-of-house operations
- CRM systems knowledge
- IT proficiency
- Facilities management
- Workplace management
- Organisational skills
- Customer service excellence
- Verbal and written communication
- Detail orientation
- Ability to remain calm and professional under pressure
- Room allocation knowledge
- Multi-Tasking capability
- Patient handling
- Decision-Making capabilities
- Multitasking mastery
Timeline
(Interim) Workplace Coordinator
Houlihan Lokey
2026.04 - 2026.04
Reception Supervisor
Lexington Reception Services (Houlihan Lokey)
2024.01 - 2026.07
Senior Corporate Receptionist
Lexington Reception Services (Houlihan Lokey)
2023.11 - 2024.01
Receptionist/Office Administrator
Feme Ltd (HQ)
2022.10 - 2023.11
UK & EMEA Deal Desk Administrator
8x8 UK Ltd (EMEA HQ)
2018.12 - 2022.10
Bachelor of Business Administration - Events Management
University of Greenwich
A-Levels - Business and Management
Kensington & Chelsea College
A-Levels - Music & Music Technology
The BRIT School
GCSEs - Grades 9–4 (A–C) including English and Mathematics
Convent of Jesus & Mary Language School