KENSON FRANCIS
London,United Kingdom
Summary
I transform ideas into impactful results, streamline administrative processes, and enhance credibility to boost business performance. As a strategic, results-driven MBA graduate with a specialization in International Business and a Marketing background, I bring hands-on experience across hospitality, retail, export, and automotive sectors. I support day-to-day operations, enhance customer experiences, and make data-informed decisions that fuel growth. I thrive in dynamic, people-focused environments and combine sharp strategy with practical execution to deliver real value.
Overview
6
6
years of professional experience
Work History
Reception Supervisor / Admin Assistant
Melia White House London
London
03.2023 - 10.2025
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences, and loyalty.
- Provided high levels of administrative support to managers, ensuring the smooth running of company operations.
- Employed strategic sales and up-selling techniques, providing in-depth product knowledge to increase sales.
- Resolved 95% of customer complaints on first contact.
Sales Representative
EMQ Kars - Automobile
Luton
09.2022 - 01.2023
- Surpassed sales targets by 20% through relationship-focused selling and market awareness.
- Monitored budgets and managed day-to-day cash handling operations to maintain financial accuracy and ensure full regulatory compliance.
- Led auction sales coordination and conducted market research to support strategic pricing decisions.
- Provided end-to-end client service, handling inquiries, processing sales, and conducting after-sales follow-up.
Crew Member
McDonald's UK
Luton
06.2022 - 09.2022
- Delivered prompt and courteous service that led to a measurable increase in overall customer satisfaction.
- Maintained strict compliance with food safety and hygiene protocols, ensuring a clean and efficient service environment.
- Handled customer complaints swiftly and professionally, helping maintain smooth, uninterrupted service operations.
Management Trainee
VKC Sea Food
Thiruvananthapuram
07.2019 - 11.2021
- Supported cross-departmental business planning, reporting, and decision-making processes, which contributed to more informed and timely actions.
- Coordinated export operations, streamlined documentation and logistics, and improved turnaround time.
- Conducted competitive analysis that informed senior management decisions and helped refine business strategy.
Education
Bachelor of Business Administration - Marketing
Jain College, Bangalore University
07.2019
Master of Business Administration - International Business
University of Greenwich
London01.2024
Skills
- Operations Management
- Customer service excellence
- Administrative support
- Relationship Building
- Multitasking and Prioritisation
- Client relationship management
- Microsoft Excel proficiency
- Microsoft Office Suite
- CRM Management
- KPI Monitoring
- Opera PMS
- Documentation
- Cross-Functional Teamwork
- Conflict Resolution
- Telephone etiquette
- Stragtegic sales
Languages
Tamil
Malayalam
English
Custom Section
LinkedIn Profile
Timeline
Reception Supervisor / Admin Assistant
Melia White House London
03.2023 - 10.2025
Sales Representative
EMQ Kars - Automobile
09.2022 - 01.2023
Crew Member
McDonald's UK
06.2022 - 09.2022
Management Trainee
VKC Sea Food
07.2019 - 11.2021
Bachelor of Business Administration - Marketing
Jain College, Bangalore University
Master of Business Administration - International Business
University of Greenwich