Wiktoria Rusek
London
Summary
Dedicated skincare specialist with a strong commitment to delivering exceptional customer service and tailored treatment plans. Proficient in performing high-standard facial treatments, conducting thorough skin assessments, and managing client consultations with effective communication skills. Aspires to further enhance client satisfaction through innovative skincare solutions and professional growth.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Aesthetician
Tramp Health
London
2026.04 - Current
- Assisted in setting up a new business
- Trained in the newest treatment technologies such as BTL devices to target skin, facial muscle and overall well being
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Aesthetician
Dr Barbara Sturm
London
2024.11 - Current
- Offered expert advice on homecare routines for sustained results.
- Delivered exceptional customer service, ensuring repeat business.
- Monitored inventory levels ensuring adequate supplies were available at all times.
- Achieved client satisfaction with personalised treatment plans.
- Maintained a clean and sterile work environment for all procedures.
- Prepared treatment rooms with required equipment and products to maintain seamless workflow.
Facialist
One Spa World
Cruise ship Holland America Line
2023.12 - 2024.09
- Delivered five-star personalised client service, leading with professionalism and industry knowledge.
- Advised clients on suitable treatments and skincare products offered.
- Met sales targets for retail salon products and services.
- Interacted cooperatively with other team members to provide seamless guest experiences.
- Discovered guest needs and made appropriate treatment and product recommendations.
Beauty Therapist
Skin Laundry
London
2019.11 - 2023.09
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Upheld exceptional hygiene levels, maintaining spotlessly clean clinic environments for optimised customer comfort.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Designed long-term personalised care plans for clients with varying beauty and aesthetic needs.
- Advised clients on particular products and treatments based on customer preferences, skin types and current offers.
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
- Performed laser skin treatments at high standard for fast and satisfactory results
Beauty Therapist
House of Beauty
London
2017.12 - 2019.10
- Performed pedicures and manicures, meeting daily appointment targets.
- Attended training to deliver range of professional treatments offered by salon.
- Answered clients' queries and requests by phone and email.
- Carefully handled hot wax to deliver clean and flawless results.
- Built strong and loyal client base with consistently positive feedback and word-of-mouth referrals.
- Performed facial, body and add-on treatments in alignment with salon offerings.
Education
NVQ Level 4 - Advanced Beauty Therapy
City And Islington College
London 2018.09 - 2019.06
NVQ Level 3 - Advanced Technical Diploma in Beauty and Spa Therapy
College of Haringey, Enfield And North East London
London 2017.09 - 2018.06
NVQ Level 2 - Beauty Therapy
College of Haringey, Enfield And North East London
London 2016.09 - 2017.06
Skills
- Caring customer service
- Committed work ethic
- Creating treatment and skin care plans tailored to client's needs
- Good communicating skills both in client and work colleagues interactions
- Performing facial treatments to high standard
- Client consultations and skin assessments
- Complaint handling and resolution
- Consultative sales
- Appointments management
- Calm under pressure
- Problem-solving
- Equipment Maintenance
- Nd:YAG, LaseMD Fractional, Tixel, Dermapen Microneedling, Starface Cryotherapy, BLT devices - EMFace, EMFusion, Exomind, Cutera Xeo Laser & IPL, Apollo Duet Radiofrequency All Level 3 devices
Languages
English
Fluent
Polish
Native
Timeline
Aesthetician
Tramp Health
2026.04 - Current
Aesthetician
Dr Barbara Sturm
2024.11 - Current
Facialist
One Spa World
2023.12 - 2024.09
Beauty Therapist
Skin Laundry
2019.11 - 2023.09
NVQ Level 4 - Advanced Beauty Therapy
City And Islington College
2018.09 - 2019.06
Beauty Therapist
House of Beauty
2017.12 - 2019.10
NVQ Level 3 - Advanced Technical Diploma in Beauty and Spa Therapy
College of Haringey, Enfield And North East London
2017.09 - 2018.06
NVQ Level 2 - Beauty Therapy
College of Haringey, Enfield And North East London
2016.09 - 2017.06