Summary
Overview
Work History
Education
Skills
Timeline
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Rosie Bickerstaff

Sheffield,North Yorkshire

Summary

Allow me to attempt to convey my value to you as an employee. I am a trustworthy individual with an aptitude for reliability, attention, dedication, and I always work with gratitude for my position. With my developed social skills and work ethic, alongside kindness and empathy, I can interact confidently with a wide variety of people and adhere myself to the task at hand with determination and a drive to succeed and assist. Throughout my life I have had an extremely varied interaction with society, both through work and personal life. I believe this has lead me to acquire a wide range of skills which makes me a confident employee within a given paradigm and working platform. Application of these skills and my desire to succeed, combined with a drive to please people, results in a reliable and helpful employee who will dedicate herself to the project to hand. My years in high class education developed me from a child into a competent young adult. Beyond this my extensive working experience has carved me into a lively and capable adult. I bring positivity to the work place where I can, help people when they need me as an individual, and work within a team willingly to improve, immersing myself fully within the current period of my life. I strive to remain grounded and alert to the present day, summoning appropriate life experiences to help me to surpass expectations. To my best ability I am an employee, a service, and a friend; able to commit myself fully to continuing to learn more and better myself through living life as successfully as possible.

Overview

21
21
years of professional experience
17
17
years of post-secondary education

Work History

Holistic massage therapist

The Salon
Sheffield, North Yorkshire
02.2017 - 09.2024
  • Working primarily with pregnant woman during their maternity period and beyond, ensuring them of their safety with me.
  • Experienced with vulnerable clients and treating them with grace and kindness to ensure their dignity is upheld.
  • Empathised with clients and their limitations to reinforce self-esteem and independence.
  • Highly developed social skills in order to assist a wide variety of clients and the public.
  • Kept working area and equipment clean and orderly to enable a calm, tranquil and sanitary environment.
  • Listened actively to clients to understand pain points and provide appropriate techniques.
  • Complied with quality standards when working with clients.
  • Dealt with emergencies calmly and professionally.
  • Coped with pressure during unexpected and rapidly changing situations.
  • Kept in efficient contact with my manager and Colleagues for a reliable and strong working experience, keeping the clients at the forefront of our actions as a team.
  • Followed agreed protocols and guidelines to uphold integrity of healthcare practice.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Delivered front of house duties with warm and professional manner.
  • Assisted management of Salon calendar, set new appointments and formulated with arrangements.
  • Managed high volume of incoming calls and offered knowledgeable and friendly support and assistance.

Nail technician

The Salon
Sheffield, North Yorkshire
02.2014 - 09.2024
  • Engaged customers in conversation upon salon entry, cultivating welcoming environment.
  • Listened to customer requests and concerns, making each client feel valued and understood.
  • Prioritised client comfort throughout treatments and delivered personable and friendly service to encourage optimal satisfaction and repeat custom.
  • Created a calm and peaceful holistic sanctuary as a team to evoke a restful and results based experience.
  • Gave high-quality manicures and pedicures, tailoring treatments to clients' preferences.
  • Created visual nail designs based on customer requests, leaning of my experience as an artist for inspiration.
  • Trained junior team members in beauty principles and specific techniques.
  • Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
  • Sterilised equipment and kept salon tidy.


Waitress

West 10 Wine Bar
Sheffield, North Yorkshire
09.2010 - 09.2011
  • Worked confidently within a busy and ever changing environment, dealing with many guests at any given time with concentration.
  • Prepared tables for guests and reset tables between customers.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Attended to customer's needs proactively for first-class waiting service.
  • Accurately took orders, making menu recommendations as appropriate.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Polished glasses and cutlery to pristine standards.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Demonstrated exceptional memory and communication skills for reliable and trusted service.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Received complaints and offered remedial action to help improve customer experiences.

Bartender

A wide variety of bars throughout my younger years
Sheffield, North Yorkshire
09.2003 - 09.2009
  • Welcomed guests with friendly conversation and played a part in creating an enjoyable atmosphere.
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation when needed.
  • Supported serving staff with fast, accurate beverage preparation.
  • Multitasked my services during peak service with confidence in a busy and at times chaotic environment.
  • Input orders into register, calculated bills and collected payments, working responsibly and reliably with money.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • worked vigilantly and reliably with alcohol sales and consumption.
  • Inspected customer identification to verify age against legal standards.
  • Followed food safety and hygiene requirements to protect guests.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.

Education

Diploma of Higher Education - Pregnancy Massage

White Rose Beauty Collage
Sheffield
03.2019 - 09.2019

Diploma of Higher Education - Massage Therapy

White Rose Beauty Collage
Sheffield
09.2017 - 09.2024

Diploma of Higher Education - Beauty Therapist

White Rose Beauty collage
Sheffield
03.2014 - 09.2014

Bachelor of Arts - Creative Art Practice

Sheffield Hallam University
Sheffield
09.2009 - 09.2012

Diploma of Higher Education - Fine Art

Chesterfield College
Chesterfield
09.2004 - 09.2005

A-Levels - Art Practice, , English Language, Religious Studies, Theatre Studies

Sheffield Girls High School, GDST
Sheffield
09.2002 - 09.2004

GCSEs - Art, Drama, English language, Religious Studies, Mathematics, History, Triple Science

Sheffield Girls High School, GDST
Sheffield
09.1999 - 09.2002

Skills

  • Personal care
  • customer service
  • Customer relations
  • Attention to Detail
  • Multidisciplinary teamwork
  • Social skills
  • Empathy
  • High moral values
  • Trustworthy
  • Kind
  • Customer assistance
  • Professional appearance
  • Client communication
  • Caring customer service
  • Committed work ethic
  • Reception management
  • Product knowledge
  • Cash management
  • Inventory control
  • Punctual
  • Product displays
  • New staff training
  • Reporting and documentation
  • Hospitality service expertise
  • Positive attitude

Timeline

Diploma of Higher Education - Pregnancy Massage

White Rose Beauty Collage
03.2019 - 09.2019

Diploma of Higher Education - Massage Therapy

White Rose Beauty Collage
09.2017 - 09.2024

Holistic massage therapist

The Salon
02.2017 - 09.2024

Diploma of Higher Education - Beauty Therapist

White Rose Beauty collage
03.2014 - 09.2014

Nail technician

The Salon
02.2014 - 09.2024

Waitress

West 10 Wine Bar
09.2010 - 09.2011

Bachelor of Arts - Creative Art Practice

Sheffield Hallam University
09.2009 - 09.2012

Diploma of Higher Education - Fine Art

Chesterfield College
09.2004 - 09.2005

Bartender

A wide variety of bars throughout my younger years
09.2003 - 09.2009

A-Levels - Art Practice, , English Language, Religious Studies, Theatre Studies

Sheffield Girls High School, GDST
09.2002 - 09.2004

GCSEs - Art, Drama, English language, Religious Studies, Mathematics, History, Triple Science

Sheffield Girls High School, GDST
09.1999 - 09.2002
Rosie Bickerstaff