Wiktoria Kala
Buxton,Derbyshire
Summary
Experienced professional with focus on creating welcoming and organised front office environments. Skilled in managing high-volume phone calls, scheduling appointments, and providing exceptional customer service. Consistently ensures smooth office operations through strong communication and multitasking abilities.
Professional and approachable with commitment to creating welcoming environment and delivering exceptional customer service. Skilled in communication and organisation, ensuring smooth operations and positive interactions.
Loyal employee with solid understanding of training and mentoring employees.
Overview
5
5
years of professional experience
Work history
Receptionist
Buxton Crescent Hotel
Buxton, Derbyshire
2024.09 - Current
- Maintained an organised reception area for a professional business environment.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
Care home Team leader
Haddon Hall Care Home
Buxton, Derbyshire
2022.04 - 2024.08
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Coached team members through new and difficult workflows.
- Delegated tasks to make the best use of individuals skills.
- Monitored health and safety measures for guaranteed compliance.
- Foestered positive employee relationships through communication, training and coaching.
- Led and managed administrative staff to maintain smooth daily operations.
Hairdresser
Toni and Guy
Buxton, Derbyshire
2021.02 - 2021.05
- Ensured customers were greeted warmly,providing attentive care to enhance salon experience.
- Maintained spotlessly clean salon workstations and tools.
- Helped salon processes run smoothly through effective appointment allocation.
- Delivered exceptional quality blow-drying and curling services, promoting client loyalty.
- Adapted quickly to new styling trends, ensuring relevance in the competitive market.
- Offered advice on hair care products to boost sales.
Education
Foundation Degree - Beauty
Buxton and Leek Collage
Buxton, DerbyshireGCSEs - Business Studies
Buxton Community School
Skills
- Patience and composure
- Meeting room preparation
- Email correspondence
- Good judgement
- Billing experience
- Organisational efficiency
- Positive outlook
- Flexible
- Customer Service
- Calm under pressure
- Attention to Detail
- Clear communication
Timeline
Receptionist
Buxton Crescent Hotel
2024.09 - Current
Care home Team leader
Haddon Hall Care Home
2022.04 - 2024.08
Hairdresser
Toni and Guy
2021.02 - 2021.05
Foundation Degree - Beauty
Buxton and Leek Collage
GCSEs - Business Studies
Buxton Community School