Desislava Dimitrova

• Serving patients by greeting them, answering routine questions.
• Scheduling appointments, and maintaining records and accounts
• Welcoming patients and visitors in person or on telephone and taking detailed messages as needed.
• Assisting patients in filling out insurance forms and other patient records.
• Providing referrals and scheduling appointments for medical tests and lab work for patients as needed.
• Keeping patients appointments on schedule by notifying the consulting practitioner of patient's arrival, reviewing service delivery compared to schedule, and reminding practitioner of service delays.
• Minimizing patient's stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly environment in the reception area.
• Maintaining patients account by obtaining, recording, and updating patient records.
• Collecting, sorting, distributing, preparing consulting practitioners' notes and requirements to ensure smooth run of clinic.
• Maintaining business office inventory and equipment by checking stock to determine inventory levels.
• Placing and expediting orders for supplies.
• Protect patients' rights by maintaining confidentiality of medical, personal and financial information.
• Maintained an organised reception area for a professional business environment.
• Assisted with administrative tasks, improving overall functionality of the reception.
• Prepared rooms before and after use, maintaining a neat appearance at all times.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.

• Greet patients and visitors with warm and welcoming manner
• Utilised dental software proficiently to maintain accurate records.
• Processed medical forms accurately to ensure correct patient information.
• Welcomed new patients warmly, fostering a friendly clinic atmosphere.
• Ensured confidentiality of patient data by following regulations diligently.
• Manage appointments, both in person, over the phone and email efficiently.
• Liaised effectively between dentist and patients for clear communication.
• Collaborated closely with owner, dental team for smooth daily operations.
• Conducted follow-up calls with patients after appointments for feedback collection.
• Facilitated payment processes efficiently, aiding in seamless transactions for patients.
• Streamlined administrative processes for improved office efficiency.
• Maintained tidy and organised reception area for professional appearance.
• Handled phone calls, resulting in effective communication with clients.
• Provided excellent customer service, improving patient satisfaction rates.
• Followed up on insurance claims accurately to support financial operations.
• Coordinated reminders for upcoming appointments to reduce missed visits.
• Managed inventory of dental supplies, ensuring sufficient stock levels at all times.
• Resolved patient queries with professionalism and patience, enhancing customer service experience.
• Collected information from patients via face-to-face or telephone interviews.
• Followed strict safety standards, patient protection requirements, and legal guidelines.
• Coordinated timely billing for appointments and procedures, preparing and distributing statements to patients.
• Compiled information for medical charts and reports.
• Documented patient encounter information, laboratory results, and correspondence for records.
• Transcribed medical information for patient or facility records.
• Kept library of medical files, records and technical documentation.
• Maintained updated calendar of appointments and special dates for healthcare team.
• Supported needs of patients from diverse backgrounds and helped each person access medical services.
• Updated patient charts using electronic medical records system.
• Set new appointments, rescheduled appointments, and sent reminders.

• Welcomed guests with warmth and professionalism to establish positive first impressions.
• Oversee the day-to-day operations of the reception area, ensuring high service standards.
• Answering the telephones, taking and maximising bookings.
• Attend to customers’ email enquires.
• Manage and coordinate reservations, optimizing seating arrangements and guest flow.
• Handle guest inquiries and concerns with professionalism and

prompt resolution.

• Ensure adherence to company policies, procedures, and quality standards.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.
• Coordinated large party bookings effectively to ensure smooth execution of services.
• Enhanced customer satisfaction by greeting and escorting guests to their tables.
• Maintained constant communication with culinary team about dietary restrictions or allergies noted by guests ensuring safe dining experiences.
• Streamlined seating arrangements according to reservations, optimising table usage.
• Responded promptly to phone calls and emails for efficient communication flow.
• Conducted inventory checks regularly, ensuring availability of necessary items.
• Utilised interpersonal skills in dealing with difficult situations, achieving satisfactory resolutions.
• Coordinated with kitchen staff for timely order preparation and delivery.
• Updated daily specials board accurately, keeping customers informed about available options.
• Handled complaints with patience and professionalism, ensuring customer retention.
• Supervised setting and clearing of tables, maintaining restaurant's high standards.
• Managed reservation system to avoid overbooking.
• Monitored dining room activities for possible improvements or upgrades.
• Assisted wait staff during busy periods for seamless service delivery.
• Distributed menus upon arrival of customers, expediting ordering process.
• Created memorable customer experiences through attentive, responsive service.
• Resolved customer issues calmly and professionally to maintain satisfaction.
• Prepared dining room for special functions.
• Informed waiting staff of table turnaround times to limit service and reservation delays.
• Prepared tables for guests and reset tables between customers.

• Manage and coordinate onsite recruitment team to ensure that requirement is fulfilled and goals are achieved.
• Collaborated with management on staff recruitment, enhancing team performance.
• Assisted in preparing weekly schedules, ensuring adequate staffing at all times.
• Delegated tasks to staff members to ensure efficient shift operation. Provided constructive feedback to employees, fostering professional growth and development.
• Facilitated smooth handovers between shifts for seamless business operations.
• Order stock and procure services to deliver on company goals.
• Manage staff schedules, ensuring required coverage to meet shift needs within budget.
• Conduct audits and reviews to enhance team performance.
• Create rotas and administer payroll while balancing budget constraints.
• Train and mentored new employees to maximise team performance.
• Manage a team effectively.
• Ensure that all activities meet with Company and client policy, procedure and relevant legislation.
• Effectively plan recruitment and manage labor pool to ensure candidate flow is understood and fill rates are achieved at all times.
• Making sure new starters are on boarded in line with Company standards.
• Record and Report data in appropriate format
• Ensure engagement of workforce by fostering a culture of fairness, transparency and consistency.
• Cultivate strong work ethos.
• Managing attrition and absences, holiday requests to achieve consistent rota coverage.
• Carried out administrative tasks meticulously; kept accurate records of shift activities and incidents.
• Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
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