Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Wenita Luther

Walsall,Westmidlands

Summary

Offering strong communication and customer service skills with knack for handling administrative tasks and resolving issues efficiently. Knowledgeable about creating positive experiences for clients and managing front desk operations smoothly. Ready to use and develop skills in communication, organisation, and customer service in role.

Driven professional with knack for organisation and customer service. Possesses strong communication skills and proficiency in inventory management. Committed to enhancing store operations and delivering exceptional customer experiences.

Experienced professional focused on insurance claims coordination. Skilled in streamlining claims processes and resolving complex issues promptly. Committed to delivering exceptional customer service and maintaining compliance with industry regulations.

Hardworking Delivery Rider offers punctual, friendly customer service for five-star ratings. Skilled in route planning and navigation for timely delivery. Maintains positive company reputation through safe, legal driving.

Friendly and dependable, adept in customer service and cash handling. Possesses strong communication and problem-solving skills. Aims to enhance customer experience and contribute to smooth operation of restaurant.

Driven professional with knack for customer service and sales. Proven abilities in building rapport and persuasive communication. Committed to enhancing customer experiences and driving rental revenue growth.

Dependable individual with strong driving skills and commitment to customer service. Demonstrates excellent navigation abilities and effective communication. Aims to provide safe, timely, and friendly transportation to all passengers.

Offering strong background in customer service and team leadership. Knowledgeable about managing in-flight operations, handling passenger needs, and ensuring safety compliance. Skilled in communication, problem-solving, and team coordination. Ready to use and develop leadership, customer service, and operational management skills in role.

Friendly and reliable, equipped with excellent customer service and teamwork skills. Proficient in food handling and maintaining clean, organised workspace. Ready to create welcoming atmosphere and enhance customer satisfaction.

Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.

Overview

2009
2009
years of professional experience

Work history

Family support worker

Walsall Council
Walsall, Westmidlands
  • Facilitated group sessions to improve parenting skills.
  • Assisted families in navigating the welfare system; secured appropriate benefits.
  • Worked closely with schools; improved child attendance rates.
  • Collaborated with multidisciplinary teams for effective care planning.
  • Developed personalised care plans with client input.
  • Conducted home visits, ensuring a safe environment for children.
  • Advocated on behalf of clients, resolving issues promptly.
  • Improved children's behaviour by implementing structure and routine.
  • Maintained detailed case notes, aiding in decision making processes.
  • Liaised closely with social services to safeguard at-risk children.
  • Provided emotional support for improved family dynamics.
  • Supported and advised parents regarding various issues and signposted additional services.
  • Maintained accurate chronological records of work with families using software.

Customer service

Tesco
Walsall, Westmidlands
04.2003 - 12.2008
  • Provided excellent customer service to maintain client satisfaction.
  • Enhanced guest satisfaction by delivering exceptional customer service.
  • Provided excellent customer service resolving payment queries promptly .
  • Provided exceptional customer service to club members.
  • Provided customer service, resolving queries promptly and professionally.
  • Boosted customer satisfaction by ensuring excellent customer service.
  • Collaborated with sales teams, enhanced customer service standards.
  • Demonstrated excellent customer service throughout the project duration.
  • Provided friendly, engaging customer service with a smile.
  • Enhanced company reputation through excellent customer service.
  • Delivered exceptional customer service throughout every interaction.
  • Streamlined customer service for better satisfaction.
  • Provided exceptional customer service to visitors.
  • Improved customer service by effectively troubleshooting technical issues.
  • Maintained documentation pertaining to customer service department activities.

Care assistant

Walsall council
Walsall, Westmidlands
07.1999 - 02.2005
  • Assisted in daily living activities for enhanced patient comfort.
  • Collaborated with healthcare team for effective patient care delivery.
  • Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Respected privacy and dignity of each resident during provision of care services.
  • Monitored vital signs of patients for early detection of health complications.
  • Delivered excellent customer service by addressing concerns of patients' families.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.

Education

A levels - Mathematical Sciences

Southall college
Southall
01.1990

GCSEs - English

Villiers secondary school
Southall
09.1989

Skills

  • Customer service enhancement
  • Customer service knowledge
  • Customer service standards setting
  • Customer service recovery strategies
  • Online customer service standards
  • Bi-lingual customer service
  • Customer service policies
  • Multichannel customer service experience
  • Real-Time customer service
  • Customer service and care
  • Customer service for clients
  • Customer service for suppliers
  • Adherence to high customer service standards
  • After-sales customer service
  • Strong customer service

Languages

Punjabi
Intermediate
B1

Timeline

Customer service

Tesco
04.2003 - 12.2008

Care assistant

Walsall council
07.1999 - 02.2005

Family support worker

Walsall Council

A levels - Mathematical Sciences

Southall college

GCSEs - English

Villiers secondary school
Wenita Luther