Karen Brain
Birmingham,England
Summary
Customer-focused professional experienced in managing front desk operations and delivering exceptional service to clients and visitors. Demonstrated strong organisational skills in coordinating schedules and streamlining administrative processes, contributing to improved office efficiency and productivity. Maintained accurate records and ensured data confidentiality while responding to client enquiries with professionalism.
Overview
7
7
years of professional experience
Work History
Family Support Worker
Barnardo's
Gloucester, Gloucester
09.2022 - 11.2023
- Responded to enquiries from clients, agencies and members of the public.
- Demonstrated confidentiality in dealing with information to comply with privacy laws.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Established excellent working relationships with management and administrative staff.
- Scheduled and prioritised data entry tasks to meet critical deadlines without compromising on quality.
- Scanned documentation and entered into database to maintain accurate records.
- Transferred data from paper formats into database systems to keep digital formats.
- Used Microsoft Office to track information, update records and write correspondence.
- Created and maintained spreadsheets using Excel.
- Compiled daily reports on reception activities, highlighting key occurrences and visitor numbers for management review.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Welcomed guests and clients in a friendly, positive manner.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Managed diary for senior staff, scheduling meetings and appointments to maximise efficiency.
- Prepared and edited correspondence, reports, and presentations to support executive communication.
- Sorted and organised outdated records for efficient access. to keep fresh and updated content.
Marketing & Research Assistant
PGL
Ros, Herefordshire
03.2017 - 08.2022
- Conducted market research to identify customer trends and opportunities for business growth.
- Facilitated focus group discussions, gathering qualitative data to support research hypotheses.
- Assisted in developing marketing campaigns, contributing to increased brand awareness and customer engagement.
- Managed social media platforms, creating engaging content to foster community interaction and support.
- Created customer awareness of goods, services and special promotions with creative advertising strategies.
- Compiled customer feedback for analysis, aiding in the improvement of products and services.
- Used data to build strategies for targeting specific markets and consumer demographics.
- Helped teams reach ambitious sales objectives with multi-channel marketing campaigns.
- Contributed to brainstorming sessions by sharing creative ideas and insights. sessions for creative marketing initiatives, contributing innovative ideas.
- Responded to customer enquiries with accurate information and support, providing prompt responses to questions about products and services.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Provided helpful, attentive sales support to generate positive customer feedback.
Education
Bachelor of Arts - Social Welfare
University of Worcester
Worcester01-2014
Certificate of Higher Education - Introduction to counselling
University of Warwick
Warwick01-2008
NVQ Level 3 - Customer Service
Gloucestershire College
Gloucester01-1996
Skills
- Data protection
- Confidentiality adherence
- Data entry
- Record-keeping
- Microsoft Office proficiency
- Report preparation
- Scheduling coordination
- Data analysis
- Market research
- Social media management
- Client relationship management
- Customer service
- Service excellence
- Team collaboration
- Multi-agency working
- Time management
- Excellent organisation
- Problem solving
- Effective communication
- Communication skills
- Respect for diversity
- Relationship-building
- Client focus
- Computer literacy
- Data analysis
- Microsoft Office proficiency
Timeline
Family Support Worker
Barnardo's
09.2022 - 11.2023
Marketing & Research Assistant
PGL
03.2017 - 08.2022
Bachelor of Arts - Social Welfare
University of Worcester
Certificate of Higher Education - Introduction to counselling
University of Warwick
NVQ Level 3 - Customer Service
Gloucestershire College